Now Hiring - Vivint - Sales Compliance Investigator in Provo, UT

Full description of the position

Job DescriptionOur mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care.Who Are We: Vivint Smart Home is a leading smart home company in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24-7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than 1.4 million customers throughout the U.S. and Canada. Vivint is on the Forbes 2018 list of "America's Best Employers, as well as the Forbes 2019 list of "America's Best Employers for Diversity." The company isthe largest tech employer in Utah, a certified Great Place to Work, and one of Fast Company's World's 50 Most Innovative Companies for 2017. For more information, visit .THE ROLE: Compliance InvestigatorCompliance Investigator position will help support the legal department and attorneys. The position will primarily focus on investigating consumer complaints submitted against Vivint employees or sales agents.JOB RESPONSIBILITIES:Investigate consumer complaints, conduct interviews, draft responses and communicate with employees and sales agents.REQUIRED SKILLS:Ability to review and investigate accounts using Salesforce, CMS, and other Vivint systems.Ability to conduct phone interviews and draft clear responsesAbility to deescalate a customerAbility to have difficult conversations over the phoneAbility to do research, drawing probable conclusions and presenting on conclusionsAbility to self manage and organize their time, work process, and work load with integrity.Understanding Vivint business and sales processProficiency with Microsoft Office SuiteMINIMUM QUALIFICATIONS:Vivint customer care, sales or licensing experience preferredExperience drafting professional correspondence and/or persuasive argumentsCustomer relations experienceWhy Vivint:Paid holidays and flexible paid time awayYour choice between Mac or PCEmployee pricing on smart home productsCasual dress codeMedical/dental/vision/life coverageWhat We Stand For:Honesty and Integrity Come FirstDo the right thingCustomer Obsession is Our AdvantageA relentless passion to serve the customerInnovation is EssentialToday's innovation is tomorrow's lifebloodWe Win TogetherIndividuals win games: teams win championshipsExceptional is ExpectedTalk is cheap: create value, not just motionWe Give Back Helping people is core to our DNAJob Type: Full-timePay: DOEFind out more about what it's like to work here:Behind the big orange logo: an inside look at Vivint Smart HomeWhy Vivint Smart Home is One of the Most Innovative CompaniesVivint's CultureWORKING CONDITIONS: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.If you are an activeVivintemployee, please apply through Workday by searching "Find Jobs".