Now Hiring - Demco Mfg. Inc - Inside Sales/Customer Service in Boyden, IA

Full description of the position

Department: Office

Reports to: Call center manager

Summary:

To facilitate the development and maintenance of customer accounts. Develop good working knowledge of materials and sources of supply to efficiently describe products to customers in order to grow sales volume. Willingly accepts challenges and strives for continual improvement in all areas.

Primary Duties:

Answers customer calls in a timely and professional manner

Takes sales orders, diagnoses product issues, assists with warranty concerns and returns products as necessary

Assists customers with delivery dates, open order status, assembly concerns and general account maintenance as requested

Assists customers with technical support and troubleshooting of field issues

Communicates with all departments to source answers to questions and concerns

Provides continual follow up with customers and coworkers to ensure all are informed

Understanding the office workflow and use of office equipment

Works with product coordinators on new product development and enhancements

Assists sales team in forecasting product needs for the next year

Fills out feedback reports addressing issues to find ways to better serve customers

Reports new trends, ideas, issues, products and programs to the company

Assists in designing and developing new products using industry ideas and demands

Works to assist customers and dealers any way possible, advertising, literature needs, etc.

Qualifications/Experience:

Must have outgoing, positive personality and good people skills

Must be self motivated and driven with the ability to multitask

Should have excellent problem-solving abilities

Must have mechanical abilities

Must be a team player with strong communication skills

Basic computer skills are required

Must have professional and friendly telephone skills

Flexible work schedule necessary

Must be detail oriented, personable, and assertive when necessary

Computer Skills general knowledge of Word, Excel, and Outlook

Position descriptions are intended to define in general terms the most significant duties of a particular position and are not all inclusive of all duties or responsibilities of individual positions. Position requirements are subject to change at the discretion of management. August 2022

Benefits Day 1:

12 Paid Holidays

Birthday Paid Off

PTO Accrual

Benefits 1st of the Month After 30 Days

Health Insurance

Dental Insurance

Vision Insurance

Life and Short Term Disability Insurance

Allstate Supplemental Insurance

Benefits 1st of the Month After 60 Days

401k Retirement Plan

Safety Shoes/Glasses Allowance

Interested candidates can apply through Indeed or via our website at: [please apply online] Demco is an Equal Opportunity Employer. Pre-employment drug screening required.

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