Now Hiring - Cleveland Brothers Equipment Company - Parts & Service Sales Manager in Harrisburg, PA

Full description of the position

Cleveland Brothers, the largest Cat dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a Parts & Service Sales Manager in Harrisburg, PA. This is an exciting position to lead and drive results.
Core responsibilities revolve around creating a dynamic action plan to increase sales performance, market penetration, drive continuous growth and deliver measurable business results for parts and service sales.
Duties & Responsibilities:
Focus on activities and strategies that will result in revenue growth and position the dealership as the preferred supplier of parts and service
Develop and implement a territory business plan by identifying and evaluating new business growth opportunities
Sales Initiatives:
Influence customers to embrace extended service plans and various offerings
Increase sales of customer support agreements and technology
Ensure timely initiatives are taken to remain competitive and knowledgeable of parts and service practices and programs
Work to grow product support retail growth to 100% absorption through the parts and service department
Customer Relations:
Establish key customer relationships with targeted contact management, including on-site visits
Increase Customer Satisfaction Index scores by deploying targeted training and implementing best practices
Conduct training programs/seminars to improve utilization of parts and service programs
Improve customer integration via frequent visits to improve and foster relationships
Marketing:
Implement parts and service after-sale marketing to improve market share penetration
Leverage integrated marketing of total dealership offerings to grow parts and service
Provide after-sales parts and service marketing and consulting to support the Construction Equipment division
Manage Product Support Sales Reps (PSSRs) by providing needs assessment, training and performance monitoring
Provide data on strategic accounts and gather market intelligence for corporate marketing and management reporting
Qualifications & Skills - Required:
Bachelor's Degree or equivalent of 5+ years equipment sales experience
3+ years sales experience in commercial equipment industry required - after-market or construction equipment preferred
Excellent interpersonal, customer service and communication skills
Ability to set sales targets and achieve them effectively
Strong analytical skills to identify trends and sales patterns
Proficient in Microsoft platform (Excel, Word and Outlook)
Proven self-starter with results-oriented mindset
Qualifications & Skills - Preferred:
Knowledge of Cat products and product support requirements
Perks & Benefits:
Highly competitive salary
Paid Time off - including Paid holidays & Personal days
Medical insurance - starting at day one of employment
Vision and Dental insurance
401k match
Profit sharing
Short / Long term disability
Life insurance
Employee merchandise discount
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.