Now Hiring - Tapestry, Inc. - Sales Associate III in Aurora, OH

Full description of the position

The Sales Associate role is an integral part of the store's overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach's Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression.

SALES FLOOR:

* Understands organizational objectives and makes decisions that align with Company priorities

* Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team.

* Creates short- and long-term strategies to achieve personal metrics and performance goals

* Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity

* Represents Coach as a brand ambassador

* Demonstrates Coach's Selling and Service expectations at all times

* Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics

* Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers

* Creates positive impressions with customers by bringing best self to work through attire consistent with Coach's Guide to Style

* Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.

* Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.

* Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.

* Discusses product features and builds the sale by leveraging cross-selling skills and abilities.

* Cross-sells and encourages beneficial product add-ons that relate to the customer's shopping needs

* Sensitive to customers' needs and tailors approach by reading cues

* Attends to the unique and individual shopping needs of each customer.

* Works with multiple customers simultaneously and breaks away as appropriate

* Follows up with customers consistently and genuinely to influence/close the sale

* Flexes personal selling techniques to contribute to overall store financial results

* Builds lasting and loyal relationships with customers

* Leverages Coach's tools and technology to support relationship building and clienteling efforts

* Creates enthusiasm and positivity for a shared vision and mission

* Promotes and endorses a team selling environment

* Fosters an environment of teamwork, trust and collaboration with internal and external customers

* Remains solution oriented; is adaptable and flexible to changing business and store needs

* Welcomes feedback and adapts behaviors as appropriate

* Maintains a calm and professional demeanor at all times

OPERATIONS:

* Ensures all daily tasks are completed without negatively impacting service or Coach standards

* Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner

* Maintains a clean and tidy selling floor at all times

* Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures

* Replenishes inventory on sales floor as needed



* Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor.

* Supports cash-wrap when needed to process purchases, returns, and exchanges.

* Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order etc.

* Effectively helps to prepare store by organizing functional areas, performs routine cleaning, maintains strong organizational standards and maintains visual merchandising expectations.

Competencies required:

* Drive For Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.

* Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first hand customer information