Now Hiring - Freudenberg Group - Professional Services Sr. Customer Service and Inside Sales Manager in Shakopee, MN

Full description of the position

Freudenberg is a global technology group that strengthens its customers and society long-term through forward-looking innovations. Together with our partners, customers and the world of science, we develop leading-edge technologies, and excellent products, solutions and services for 40 market segments. The Freudenberg Group employs some 50,000 people in around 60 countries worldwide and generates sales of nearly 9 billion euros.
We at Freudenberg-NOK Sealing Technologies run the business operations of Freudenberg Sealing Technologies (FST) in the Americas. Being part of the global Freudenberg Group, our company is a leading producer of advanced sealing technologies for automotive and general industries. Freudenberg-NOK Sealing Technologies is a joint venture between Freudenberg and NOK Corp. in Japan, is headquartered in Plymouth, MI, and operates more than 20 facilities with about 4,700 employees across the Americas. You support our team as Sr. Customer Service and Inside Sales Manager

Responsibilities



Develop and maintain a strong team, driving process improvements within the department.

Develop and maintain the customer service and satisfaction strategy.

Work with Field Sales to develop and execute the inside sales strategy

Manage and communicate KPI's to the customer service and inside sales teams and report regularly to upper management.

Responsible for the staffing, training and management for all department members.

Leverage resources throughout the organization to achieve effective results.

Oversee documentation of opportunities in CRM as appropriate

Support major industry or customer events

Establish strong product/service knowledge and competence within the department

Be an active participant in Field Sales team meetings

Ensure compliance to ISO and lean process requirements.

Lead cross functional process improvements to enhance customer experience.

Interact effectively with sales and operations regarding customer satisfaction.

Continuously improve operating metrics of cost, quality and customer satisfaction.

Represent leadership in the execution of assigned projects.

Maintain and adjust staffing analysis quarterly.





Qualifications



Bachelor's degree

2-3 years' experience in a managerial role required.

1-2 years' experience in project management preferred.

2 + years of managing department metrics required.

2 + years of proven team and strategy development required.

Intermediate to advanced MS Suite skills, especially Excel.


Communication & Collaboration: Communicates clearly and concisely, while serving as a sparring partner to internal/external stakeholders. Fosters teamwork between employees and across the organization.

Value for Customers: Drives a customer-oriented business strategy and provides indispensable support to deliver successful outcomes.

Innovation: Envisions the impact of potential future trends and proactively drives necessary changes. Encourages creativity and initiative from employees.

Drive & Execution: Inspires and motivates self and others, while taking full accountability for actions and results.