Now Hiring - Tapestry, Inc. - Sales Associate II 1 in Lake George, NY

Full description of the position

The Sales Associate role is an intergral part of the sotre's overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Respnsible for upholding Coach's Service and Selling Models, creating a positive first impression, building on-going customer resatioships through a personalized experience, and leaving a positive, lasting impression.


Understands organizational objectives and makes decisions that alogn with Company priorities
Takes omnership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and cliemteling strategies in partnership with the management team.
Creates short- and long- term strategies to achieve personal metrics and performance goals.
Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity
Represents Coach as a brand ambassador
Demonstrates Coach's Selling and Service and Service expectations at all times
Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
Creates positive impressions with customers by bringing best self to work through attire consistent with Coach' Guide to Style
Builds credibility and trust as a personal fashion advisor by communication fashion awareness and a strong knowledge of competition.
Provides in depth product knowledge, including features, benefits, current offerings, and overall product value.
Remains aware and is clearly able to communicate current paricing and promotional strategy to customers.
Dicusses product features and builds the sale by leveraging cross-selling skills and abilities.
Cross-sells and encourages beneficial product add-ons that relate to the customer's shopping needs
Sensitive to customers' needs and tailors approach by reading cues
Attends to the unique and individual shopping needs of each customer
Works with multiple customers simultaneously and breaks away as appropriate
Follows up with customers consistenly and genuinely to influence/clsoe the sale
Flexes personal selling techniques to contribute to overall store financial results
Builds lasting and loyal relationships with customers
Leverages Coach's tolls and technology to support relationship building and clienteling efforts
Creates enthusiasm and positivity for shared vision and mission
Promotes and endoreses a team selling enviorment
Fosters and environment of teamwork, trust and collaboration with internal and external customers
Remains solution oriented'; is adaptable and flexible to changing business and store needs
Welcomes feedback and adapts behaviors as appropriate
Maintains a calm and professional demeanor at all times


Operations
Ensures all daily tasks are completed without negatively impacting service or Coach standards
Completes daily operational task including maintaining store(sales floor and backroom), cash wrap and visual merchandising to Coach standars consistently and in a timely manner
Maintains a clean and tidy selling floor at all times
Adheres to al applicable retail policies and procedures including POS, Operations and Asset Protection procedures
Replenishes inventory on sales floors as needed
Supports Store inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintians strong oraganizational standards as it relates to product both in the stockroom and on the sales floor.
Supports cah-wrap when needed to process purchases, returns and exchanges
Efficiently processes customer transactions: Pruchase, Return, Exchange, Found Order ect.
Effectively helps to prepare store by organizing functional areas, performs routine cleaning, maintains strong organizational standards and maintains visual merchandising expectations.


Additional Requirements

Experience: 1-3 years of previous sales experience, preferably in a luxury retail service envirinment. Possesses current knowledge of fashion trends and competition in the marketplace.



Education: High school diploma or equivalent;college degree preferred.



Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.



Physical: Ability to execute at a fast pace. Ability to communicate effectely with customers and team. Ability to maeuver the sales floor, sales shelvesm and stock room; clibing, bending,and kneeling are required. Ability to frequently lift and carry up to 25 punds and, at all times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers



Schedule: Ability to meet Caoch Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holiday high retail traffic and sales days including but not limited to the day after Thanksgivingm