Now Hiring - Tapestry, Inc. - Sales Associate III in Des Peres, MO

Full description of the position

Retail Job Description

Reports to: Store Manager

Sales Associate

Selling and Service

*Understands organizational objectives and makes decisions that align with the Company priorities and values

*Creates personal sales and clienteling strategies in partnership with the management team

*Meets customer needs through solution-oriented and forward thinking

*Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace

*Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics

*Creates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach's guide to style

*Demonstrates Coach's Selling and Service expectations at all times

*Influences customers' purchase decisions by balancing patience and assertiveness

*Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals

*Flexes personal selling techniques to contribute to overall store financial results

*Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors

*Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers' specific needs

*Works with multiple customers simultaneously and breaks away as appropriate

*Follows up with customers consistently and genuinely to influence/close the sale

*Develops product knowledge skills and remains aware of current collections

*Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships

*Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers

*Sensitive to customers' needs and tailors approach by reading cues

*Builds lasting and loyal relationships with customers

*Ensures all daily tasks are completed without negatively impacting service or Coach standards



Workplace and Environment

*Creates enthusiasm and positivity for a shared vision and mission

*Fosters and environment of teamwork, trust and collaboration with peers, customers and supervisors

*Demonstrates confidence when working with customers

*Takes initiative; has a high-level of ownership and accountability for individual results

*Welcomes feedback and adapts behaviors as appropriate

*Represents Coach as a brand ambassador at all times

*Is adaptable and flexible to change

*Maintains a calm and professional demeanor at all times

*Creates short and long-term strategies to achieve personal metrics and performance goals

*Utilizes Company tools to keep self-informed

*Handles and offers solutions to customer issues appropriately and involves a manager when necessary

*Promotes and endorses a team selling environment