Now Hiring - Retail Sales Auto Care Center Sales Floor Associate in Worcester, MA

Job Description

Auto Care Center Sales Associate

This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job related responsibilities and duties throughout the facility as assigned and/or as necessary.

Essential Functions
An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

Maintains area of responsibility in accordance with company policies and procedures by properly handling claims and returns, zoning the area, arranging and organizing merchandise and supplies, identifying shrink and damages, and ensuring a safe work environment.

Provides customer service by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns, promoting products and services, maintaining a safe shopping environment, and appropriately representing and supporting the company's mission.

Maintains merchandise presentation by stocking and rotating merchandise, removing damaged or out-of-date goods, setting up, cleaning, and organizing product displays, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.

Operates equipment, such as cash registers and related tools, to process customer purchases using appropriate procedures for different payment types and items sold.

Receives and stocks merchandise throughout the Facility and organizes and maintains the backroom by following Company safety, cleaning, and operating procedures, utilizing equipment appropriately, setting up displays, maintaining modular integrity, receiving, sorting, staging, and delivering merchandise, and completing paperwork, logs, and other required documentation.

Provides Tire and Lube Express (TLE) products and services to customers by identifying customer needs, explaining TLE products and services, processing customer service requests, and ensuring customer safety and satisfaction.

Leadership Expectations
An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.

Planning and Improvement: Plan for and Improve Work : Accepts responsibility and meets expectations for own work. Identifies steps needed in order to carry out work as required.

Influence and Communicate: Share Information : Listens to others and asks questions to learn about what is needed. Communicates the right information to associates and leaders when they need it. Communicates in a respectful and professional manner.

Ethics and Compliance: Perform to Ethical Standards : Follows company policies and procedures (for example, the Ten Foot Rule). Shows integrity and ethical behavior in all work situations. Reports ethical and compliance issues promptly.

TLE Sales: Follows safety and security guidelines and related laws and regulations when handling TLE products. Provides correct information to

Customers on TLE goods and services. Provides TLE products and meets Customer needs in a timely manner. Reports TLE complaints, safety hazards, and problems with products, services, and work areas.

Execution and Results: WMH: Ensures work is done correctly. Works on top priorities first. Makes a consistent effort to get results. Meets deadlines.

Takes action in order to solve problems so work can be completed in a timely manner.

Inventory: GM: Handles, moves, and displays goods in safe and correct ways. Tracks goods, maintains in-stock levels, and controls shrinkage in a timely manner. Reports poor inventory practices and low in-stock levels in assigned area. Uses inventory tools and equipment in safe and correct ways.

Judgment: WMH: Uses policies, procedures, and/or guides to make good choices. Uses data and facts in order to make day-to-day decisions and involves others as needed. Recognizes what might be a problem and informs those who can correct it.

Stocking/Receiving: WMH: Follows proper procedures to prevent theft and loss when stocking, receiving, maintaining, and securing goods. Receives, stages, and delivers goods to appropriate areas throughout the Facility in a timely manner. Reports complaints and problems with products, services, and conditions in the Stocking/Receiving area. Uses stocking/receiving supplies and equipment in safe and correct ways.

Point of Sale: WMH: Follows proper procedures to prevent shrink and follows applicable laws and regulations when selling items to customers. Assists customers with payment methods, return policies, and location of items when asked. Uses the cash register and completes customers sales in a timely manner. Reports complaints, shrink sales, and problems with products, services, and work areas.

Customer/Member Centered: Serve the Customer/Member: Shows care and concern when serving our customers/members. Asks questions in order to understand customer/member needs. Uses policies and information in order to exceed customer/member expectations. Finds and uses the right resources (people, products, tools, technology) at the right time in order to resolve customer/member requests.

Adaptability: Adapt: Adapts to changing work demands. Stays focused on own work when faced with change or difficulties. Stays open to and learns

Published On 10/27/2022 This job description supersedes all prior descriptions Page 1
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Job Description

Auto Care Center Sales Associate from assignments and feedback. Learns and adapts to digital systems, strategies, and processes using different digital tools to complete essential job functions.

Physical Activities
T he following physical activities are necessary to perform one or more essential functions of this position.

Enters and locates information on computer.

Moves up and down a ladder.

Visually verifies information, often in small print.

Reads information, often in small print.

Visually locates merchandise and other objects.

Reaches overhead and below the knees, including bending, twisting, pulling, and stooping.

Safely operates a motor vehicle.

Moves, lifts, carries, and places merchandise and supplies weighing up to 25 pounds without assistance.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Language:

• English (Required)

Work Location: One location