Now Hiring - The American National Red Cross - Nonprofit And Ngo Donor Call Center Agent-FT in Tucson, AZ

Full description of the position

Why Choose Us?
As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We depend on the many generous contributions of time, blood, and money from the American public to support our lifesaving services and programs. At the American Red Cross, you will enjoy a collaborative work culture committed to the diversity of our people, programs, and services. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

At the American Red Cross, you have a direct impact on a meaningful mission. When you join our team, you can help save lives every day. You’ll be part of a like-minded team that shares a passion for making a difference and a work environment that supports growth, learning, and succeeding.If you share our passion for helping people, then join us in this excellent career opportunity.

This is currently a Remote Position. You must live in the Tucson, AZ area. The first day and possibly 2 - 3 days will be at the Tucson Call Center.

Standard Schedule:

Sunday 9:30am- 6:00pm , Monday – Thursday 11:30am- 8:00pm

( Friday & Saturday OFF)

Pay Information:

$15.50 per Hour + Shift Differential

This position offers a base pay + bonus eligibility, shift differential, a comprehensive benefits package and vacation accrual begins after 90 days of employment.

What You'll Do:
1. Contact blood donors by telephone using a dialer system to recruit for blood donation. Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls.

2. Schedule appointments while providing positive service experience to maximize donor show rates.

3. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience.

4. Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals.

5. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates.

6. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability.

7. May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply.

8. Respond to or transfer inbound calls to the appropriate party.

9. Perform other related duties as assigned.

10. May coordinate support of community and business donor groups to assure a positive image of the American Red Cross.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified.

What We Need From You:
Must be able to commit to 90 days of uninterrupted employment.(100% attendance required).

• Must be able to commit to one of the schedules referenced above.
• High school diploma or equivalent required (GED).
• Minimum one year of telemarketing, customer service or call center experience is required.
• Prior sales or negotiation experience is a plus.
• Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs.
• Excellent customer service and problem-solving skills required.
• Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center environment is required.
• Desire to advocate and learn more about blood donations with an interest in promoting upwards.
• If a prior employee or contractor, must be eligible for rehire.

What’s In It For You?

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

· Medical, Dental, Vision plans
· Health Spending Accounts & Flexible Spending Accounts
· PTO
· 401K with 4% match
· Paid Family Leave
· Employee Assistance
· Disability and Insurance: Short + Long Term
· Service Awards and recognition

Diversity, Equity & Inclusion
The American Red Cross aspires to be an organization fully committed to diversity, equity, and inclusion by creating and maintaining a diverse, high-performing workforce of employees and volunteers who reflect all communities we serve; by cultivating a collaborative, inclusive and respectful work environment that empowers all contributors; and by leveraging diverse partnerships – all of which helps to ensure culturally competent service delivery supported by effective community leadership and engagement. The Red Cross supports a variety of cultural groups for employees and volunteers. From our Latino Resource Group, Umoja, Asian American & Pacific Islanders, and Red Cross Pride, to the Ability Network, Veterans+ and our Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

CCCS

Job Type: Full-time

Pay: $15.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Work Location: One location