Now Hiring - Vermeer Manufacturing Company - Service Liaison in Catoosa, OK

Full description of the position

Who We Are:
An authorized distributor for Vermeer equipment in Kansas, Oklahoma, and Western Missouri with five branch locations across the region. A 100% employee-owned company, we provide dedicated sales, rentals, parts, and service support for customers in the tree care, landscaping, wood waste, organic recycling, underground construction, and mining industries.

Position Title: Service Liaison

Department: Service

Reports to: Service Manager

Pay- Starting at $20/HR *pay is dependent upon applicable experience* plus opportunity for BONUSES!

Training, development, and advancement opportunities are built into our Service Liaison positions to allow opportunities for wage increases as skills and expertise are developed.

“Do, teach, learn. Where fixing/doing leads to growing/developing.”

Vermeer Great Plains – 100% EMPLOYEE-OWNED COMPANY

ESOP- Every hire is an owner as of the day the offer letter is signed. Earning more pull in the business as tenure increases. As an owner this guarantees a business with its employee’s best interests at heart and most of all a peace of mind when it comes to retirement.

At Vermeer Great Plains our mission with ESOP is-
“To help create a better environment through heightened education and communication of the ESOP to further increase the value of the Vermeer Great Plains Stock”

BENEFITS: Benefits package that includes healthcare, dental, vision, voluntary STD/LTD, Life/AD&D, and employer-paid life insurance.
Career Development & Advancement Opportunities!

Work Life Balance – Let us know what that means to you. We care!

PTO – to help support that balance.

On-Site training- with uniforms and training modules provided.

POSITION FUNCTION: The Service Liaison will assist the Service Manager in coordinating an efficient Service Department with professionalism and a high degree of customer satisfaction.

ESSENTIAL PERFORMANCE RESPONSIBILITIES:

• First point of contact for service customers
• Ensure communication between Parts and Service departments for proper parts ordering and delivery
• Input labor and notes from work-orders daily, ensuring accuracy of technician’s reporting
• Gather accurate information from customer, including names, numbers, and all information needed to establish a work order
• Open work orders
• Preview work orders, ensuring parts and items are on the ticket
• Communicate the cost and time needed to do the repair, taking into account both Vermeer Great Plains’ and the customer’s schedule
• Conduct follow up customer calls for verification of customer satisfaction
• Input call notes into business system for call tracking
• Input work performed and track work orders through computer system
• Ensure timely completion of work orders and other paperwork
• Act as the liaison between the customers and service department
• General filing
• Assist with warranty claims
• Follows all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in Employee Handbook
• Other duties as assigned

KNOWLEDGE, SKILLS AND ABILITES:

• Must be committed to and take a pro-active approach to our Company Mission, Vision and Values
• Strong PC proficiency with MS Windows and MS Office Suite; CDK a plus
• High degree of customer service to both internal and external customers
• Ability to perform equipment and machinery repairs at Service Manager’s discretion
• Strong working knowledge of labor and parts used in the maintenance and repair of equipment
• Strong ability to adapt to the people and environment around them - customers, suppliers, co-workers, and manufacturer's employees
• Conduct yourself in a professional manner
• Communicates professionally, respectfully, and honestly always
• Ability to withstand moderate to high noise level in working environment regularly
• Must be able to lift at least 50 lbs., stand, walk, use hands and fingers, handle, feel, reach with hands and arms, stoop, kneel, crouch or crawl, talk and hear 100% of the time
• Ability to be exposed to extreme weather elements, including wet and/or humid conditions, extreme cold and extreme heat regularly
• Must be able to work overtime and/or weekends as needed

QUALIFICATIONS:

• High School diploma, GED and/or vocational training/certification required; College degree preferred
• 1-3+ years’ heavy/industrial equipment industry experience and/or general service technician experience required
• 1+ years of Vermeer Technician and/or Vermeer equipment experience strongly recommended
• Background check, pre-employment drug testing and clean driving record required

FLSA status: Non-exempt

EOE

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of responsibilities and expectations of position. As the nature of business demands change so, too, may the essential functions of this position.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Work Location: One location