Now Hiring - Sales Support Specialist in Perrysburg, OH

GENERAL SUMMARY

Fresh Products is the #1 urinal screen manufacturer in the United States and a global leader in air care technology. We are a growing company with a passion for innovation; normally conceiving, developing, and releasing 2-3 new products a year! 2021 marked our 50-year anniversary of producing best-in-class products that are simple to use, work better, last longer, and consistently perform throughout the maintenance cycle.
You will join an accomplished and skillful sales team as we capitalize on market opportunities with a strong product line that is in high demand. We have a large B2B sales channel that consists of wholesalers and distributors, domestic and internationally, who have brick and mortar and ecommerce capabilities and requirements. In nutshell, the goal of this position is to enable the fresh sales team and our distributor partners to sell more!
The position requires an effective communicator that can deliver the Fresh value proposition via email, phone, and trade show booth. Outstanding follow up skills with a high degree of organization are important. Must be able to manage and prioritize multiple competing projects and tasks. Gain experience in using cutting edge B2B programs such as: Sugar CRM, Syteline Infor ERP, and the Salsify Product Attribute GDSN program.
Must be comfortable working with channel partners, generating interest, and qualifying prospects. Must possess an optimistic, positive attitude with a can-do approach. Must be able to work through adverse customer reactions and work with Fresh internal departments effectively. Must be comfortable working on various software systems daily.

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ESSENTIAL DUTIES AND RESPONSIBILITIES*

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Sales Support*

• Key inside contact for identified strategic accounts.
• Provide sales support for Fresh Sales Managers and the 3rd party sales representative teams.
• Enter, track and own Fresh’s sales opportunities and contacts in SugarCRM for their specified territory.
• Create Proof of Delivery rebate, Spiff, and promotional documentation and see that it is properly stored and organized in the company’s accounting repository.
• Trade shows – attendance, registration, reservations, and meeting arrangement.
• Sample tracking and follow up for and from sales reps and trade shows.
• Provide customer and industry meeting planning and support.
• Customer specific flyer and eblast management.

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Business Communication and Tracking*

• Trade show follow up e-mails and sample orders.
• Manage and maintain strategic accounts new item forms, data, and information updates on their websites.
• Coordinate & forward Fresh Marketing communications.
• Promotions tracking from sales rep teams.
• Cover for Fresh managers, marketing & leadership during travel.
• Monitor identified strategic customer websites for new opportunities and corrections.
• New product communication.
• Maintain price list & other needed written communications for sales rep teams and customers.
• Prepare and distribute communications to sales rep teams.
• Contact and support key customers/opportunities on Fresh business initiatives.

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REQUIRED EDUCATION and/or EXPERIENCE*

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2-5 years of customer service or selling experience required.

• The position requires approximately 4-6 overnight travels per year.

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REQUIRED SKILLS AND ABILITIES*

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Excellent interpersonal skills.

• Strong organizational skills with ability to manage multiple activities and priorities.
• Strong customer (internal and external) service orientation.
• Integrity, honesty, practicality, clarity, and a constructive bias are all expected.
• Excellent verbal, written and presentation skills, in both English and other languages when necessary.
• Exhibits excellent time management skills and very detail oriented.
• Computer proficiency including competency with Microsoft Word, Access, Excel, PowerPoint.

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WORKING CONDITIONS*

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Normal office and plant environment.

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REPORTING RELATIONSHIPS*

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Reports to Sales Operations Manager

• Interacts and partners regularly with Regional Sales Directors, Customer Service, Marketing, Graphics, Finance, Vice Presidents, and President.

Job Type: Full-time