Now Hiring - McFarlin Stanford, LLC - Landscape Maintenance Account Manager in Sterling, MA

Full description of the position

Position Overview

The Account Manager is an experienced professional self-directing the activities to achieve service goals of their clients. The Account Manager is the primary point of contact for an assigned book of business responsible for overall site quality, achieving sales goals and achieving renewal goals.

Essential Responsibilities

• Manage annual client contracts for landscape maintenance
• Establish and maintain a client relationship
• Be the primary point of contact for customer calls, complaints, and other service needs.
• Manage site quality through site walk-throughs and analysis with the client.
• Maintain and communicate site issues list and monitor the resolution.
• Establish, communicate, and maintain site budgets outlining annual client spending for contract, enhancement, and Irrigation work.
• Be proactive to identify and to sell potential up sale opportunities to enhance or resolve problems on client sites.
• Work with operations manager and field supervisors on communicating schedules for the delivery of work orders.
• Work with operations as required to properly manage enhancement work.
• Conduct ongoing customer review meetings to ensure customer satisfaction.
• Initiate and conclude renewals for grounds maintenance contracts.
• Responsible for reviewing customer accounts for proper billing and invoicing.
• Responsible for working with administrative department to resolve any billing issues.
• Report all write-offs and significant problems with customers.
• Meet with clients to ensure expectations are being met and recommend enhancement opportunities.
• Assist with collections for past-due customers in zone.
• Perform all required administrative paperwork timely, accurately, and legibly.
• Maintain a professional appearance by wearing proper uniform.
• Arrive to work at scheduled time.
• Assist with other duties as needed.

Knowledge, Experience, and Other Requirements

• Minimum of 5 years of related experience
• Commercial and Residential experience (High End Residential preferred)
• Builder Trend Software, preferred

Certifications

This position requires that the individual be certified and licensed as follows:

• Valid State Drivers License; Must maintain a driving record that is insurable by the company’s agent.
• Certified Landscape Professional, preferred.
• Massachusetts Certified Horticultural, preferred.

Job Type: Full-time

Pay: $75,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Monday to Friday

Travel requirement:

• Up to 25% travel

Experience:

• Account Management: 5 years (Preferred)
• Commercial or Residential Landscape Maintenance: 5 years (Preferred)

License/Certification:

• Massachusetts Certified Horticulturist (Preferred)

Work Location: On the road