Now Hiring - Regency Management Services LLC - Retail Sales Team Sales Captain - Sales Manager in Capitol Heights, MD

Full description of the position

Ashley Furniture Store is seeking a highly skilled professional for our Team (Sales) Captain.

As the Team Captain, you will manage sales staff and are charged with the responsibility to achieve maximum growth and optimum profits from sales through Metrics for the assigned location. Sets and adjusts sales goals as appropriate; responsible for overall operations of an assigned retail location in the absence of the Store Manager. If you are interested in working for a company that really takes care of its employees, then this is the perfect position for you!

The Benefits and Perks:

• We offer a paid hourly training program
• Feeling under the weather, we’ve got you covered! We offer Comprehensive Health, Dental, and Vision coverage
• Life insurance – Employer paid basic Life/ADD Insurance, with the option to add Voluntary Supplemental Life
• Short Term Disability
• Long Term Disability
• Critical Illness
• Accident
• Flexible Spending Account (FSA)
• Employee Assistance Program
• Paid Vacation (PTO), Holidays
• Sick Leave (Required State Specific)
• 401k Retirement Plan
• Family Medical Leave ACT (FMLA) / Leave of Absence
• Our prices are already low, but why not more! Generous Employee Discount
• Need a pay advance, no worries we have you covered.

RESPONSIBILITIES:

Supervises the Sales Team, and store operations as needed during the Store Manager’s absence. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Responsible for managing the store KPI's (Key Performance Indicators)
• Support sales staff on the floor by continually coaching, motivating, and training daily
• Handles escalated inquiries from sales staff or front office
• Thorough knowledge of policies and procedures
• Observes sales associates ensure daily duties are performed and gives concise feedback for continuous improvement
• Conduct sales meetings – New items, modifications of product, price updates, discontinued items, and upcoming promotions
• Develop individual sales goals
• Monitor and track traffic flow
• Monitor the UP system
• Report and discuss sales goals and issues with the Store Manager
• Provide reports
• Schedule sales floor to ensure full coverage
• Review all sales orders daily
• Sales Floor – pricing, tagging, promotion, and organization
• Knowledge regarding furniture location in the showroom and the merchandise
• Daily Closeouts – count money
• Ensures merchandise is prepared in accordance with specifics of sales promotions events
• Ensures sales staff conducts themselves in a professional manner that is appealing to visitors, customers, and other associates
• Recruiting new sales staff on a regular basis
• Responsible for responding to alarms in the store, and answering phone calls from alarm companies in case of issues. Cancel dispatch (if applicable) or meet officers or firefighters at the store at any time of the day/night.
• Key Holder
• Works required hours and attend all required meetings
• Must be willing to work at any location
• Energetic, self-motivated sales professional with exceptional interpersonal, listening, and communication skills, bilingual a plus!
• Ability to network and build relationships with customers
• Competitive, goal-oriented nature with the ability to work well in a team environment
• Flexibility to work a 5-day retail schedule that includes nights, weekends (both Saturdays and Sundays for Full Time, either / or for Part-Time), and most holidays.
• Basic computer skills
• Previous sales experience in a retail commission-based sales environment is a plus, but not required
• Strong organizational skills

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Knowledge of retail store operations, merchandising, and sales concepts.
• Must possess the ability to read, analyze, and interpret common publications related to the field of expertise, sales and financing contracts, delivery orders, etc.
• Must possess the ability to respond to common inquiries or complaints from customers and vendors.
• Ability to effectively present information to top management and members of subordinate staff.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, etc. Ability to apply concepts of basic algebra.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

· Provide a High School Diploma or GED

· Possess the ability to read, analyze, and interpret common publications related to the field of expertise (sales & finance contracts, delivery orders, etc.)

· Ability to respond to common inquiries or complaints from customers or vendors

· Ability to calculate figures (discounts, interest, commission, percentages, area, etc.)

EDUCATION and/or EXPERIENCE

• Bachelor’s degree or equivalent in Business, Finance, or related field preferred
• Three to five years of related experience and/or training; or an equivalent combination of education and experience.
• Computer literacy includes a working knowledge of standard business applications (MS Outlook, Word, and Excel), in a Windows environment.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit, climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Capitol Heights, MD: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Commission Sales: 2 years (Preferred)
• Management: 2 years (Preferred)

Work Location: One location