Now Hiring - Retail Sales Inside Sales in Ventura, CA

Job Description

Job Title: Inside Sales Department: Sales

Reports to: Branch Manager FLSA Status: Non - Exempt

We provide value to customers through superior service. We are committed to leveraging our expertise to provide a seamless customer experience that fosters trust and builds long term relationships.

Position Purpose:

The purpose of the Inside Sales position is to ensure customer needs are identified and met in a timely manner, achieve customer satisfaction, and meet sales objectives and goals. This position will also identify and close additional purchases of products and services provided by Bakersfield Pipe & Supply, Inc.

Essential Functions:

• Build customer and vendor relationships to earn their trust
• Become familiar with all facets of the procurement process
• Identify revenue opportunities within customers' communities through communications, programs and other activities as needed.
• Prospecting, qualifying and generating sales within our established guidelines
• Understand the price metrics / material provided by purchasing
• Understand and use the selling price matrices for existing and new customers
• Provide reporting to management as requested
• Keep management informed of all activity, including timely preparation of reports
• Remain knowledgeable and up-to-date on changes and developments in BPS industry
• Additional duties as may be assigned by department supervisor or manager
• Basic knowledge of Eclipse System
• Generate new and repeat sales by providing product and technical information in a timely manner
• Determine customer requirements and expectations in order to recommend specific products and solutions
• Recommend alternate products based on cost, availability or specifications
• Present price, credit and terms in accordance with standard procedures and customers' profitability profiles
• Accurately process customer transactions such as orders, quotes or returns
• Provide accurate information regarding availability of in-stock items
• Obtain accurate information from vendors relating to shipment dates and expected date of delivery
• Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
• Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
• Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint
• Fill requests for catalogs, information or samples
• Remain current on consumer preferences, changes in local codes and product developments by attending sales meetings, vendor training and trade shows, or reading trade journals
• Identify trends in customer satisfaction or dissatisfaction
• Manage time effectively, meet personal goals and work effectively with other members of the distribution team
• Communicate to the purchasing department unexpected increases or decreases in demand for products
• Assist in scheduled physical inventory counts
• Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software
• Follow company policies and procedures
• Present a professional image at all times to customers and vendors
• Perform other duties as assigned.

Essential Job Knowledge, Skill and Ability:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability preferred.

• High school diploma or GED

• Knowledge of basic Inside sales procedures and practices

• Strong organizational skills with the ability to prioritize activities and meet deadlines

• Proven analytical and problem solving skills with attention to detail

• Effective oral and written communication skills

• Ability to deal calmly and effectively with customers while maintaining and promoting a positive image

• Solid interpersonal skills with the ability to develop and maintain cooperative working relationships with both customers and company personnel at all organizational levels

• Proficiency in the use of computers and software programs; including word processing, spreadsheet and e-mail applications.

Essential Physical Requirements:

• Bending/Twisting 5%
• Stooping 5%
• Walking 5%
• Sitting/Repetitive Motion 60%
• Pushing/Pulling 10%
• Reaching Overhead 5%
• Driving N/A
• Standing 5%
• Kneeling/Crawling 5%
• Must be able to lift up to 25 lbs.

We offer very competitive wages and great benefits which include medical, dental, vision, life insurance, paid time off and 401k program.

Bakersfield Pipe &Supply, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, BPS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Bakersfield Pipe &Supply, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of BPS's employees to perform their job duties may result in discipline up to and including discharge.

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