Now Hiring - University Village Thousand Oaks - Senior Living Sales Counselor in Thousand Oaks, CA

Come work with University Village Thousand Oaks! We are currently hiring a full-time Residency Counselor. The Residency Counselor is responsible for representing the community throughout the sales and decision-making process for prospective residents.

We are a certified Great Place to Work, & Ranked Top 20 in Aging Services for the fourth year in a row! See Why…

• Excellent benefits package including medical, dental, vision, life insurance, flexible spending accounts, and a Safe Harbor 401(k) plan with generous company match!

• Generous Paid Time Off (PTO), Flex Holidays, and 6 Paid holidays per year for full-time staff. We offer benefits for part-time staff, too!

• $1,500 a year in Tuition Assistance for full-time employees and robust Talent Development Program – we help you accelerate your career!

• Wellness program with the opportunity to earn a 30% discount on your benefit premiums!

• Employee Meal Program! We prepare delicious meals for you daily!

• Great workplace culture – we have fun doing what we love!

$65,000 base salary plus bonus based on sales goals

PRINCIPLE DUTIES:

• Manages the sales process from first inquiry to receipt of deposit to move-in in relation to the representation, negotiation and promotion of the community to that individual.

• Initiates ongoing contact with a prospective resident via telephone, personal visits, tours and home visit activities as appropriate to facilitate the selling process.

• Counsels and advises prospective residents, family members and key influencers (physician, attorney, trust officer, as appropriate) to with regards to levels of care, community services and features and the variety of available residential options.

• Documents all information relating to the prospective resident/inquiry: communication with administration, communication with direct supervision, and accuracy in the Leads Management System.

• Displays a thorough and complete knowledge and understanding of all marketing contracts and documents, as well as community amenities and services, so as to communicate effectively with prospective residents.

• Coordinates and participates in marketing events throughout the year.

• Coordinates communication with all necessary parties to facilitate a timely and appropriate sale and move-in process with the Move-In Coordinator and/or Marketing Coordinator.

• Actively contributes and provides input in the development and research of the community’s marketing strategies and plans.

• Handles all inquiries in a professional and timely manner.

• Achieves sales goals as outlined by Marketing Director.

• Meets customer contact goals as outlined by Marketing Director (i.e. setting appointments, appointments kept, outgoing phone calls).

• Assumes responsibilities for personal work areas and maintaining areas in a presentable manner.

• Performs additional work duties and responsibilities as assigned.

QUALIFICATIONS:

• At least one-year experience in comparable sales is preferred; education or experience in sales, public relations or sales psychology is desirable.

• Must demonstrate excellent verbal and written communication skills and have the ability to communicate effectively with both large and small groups.

• Strong interpersonal skills are essential.

• Must have the ability to work independently with self-discipline and self-motivation.

• Skill in use of computer software including Word, Excel, Outlook, and lead-tracking software.

• Must have excellent customer service skills.

About University Village Thousand Oaks:

University Village is a resort-style retirement community located in Thousand Oaks, in Ventura County. The community is contained securely on more than 65 acres of picturesque hills and valleys. University Village is a Continuing Care Retirement Community (CCRC) offering a variety of villas and apartment homes to hundreds of residents.

Apply online at [please apply online]

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