Now Hiring - Key Account Representative in Bowling Green, OH

SUMMARY: This position will have responsibility for cultivating and maintaining strong business relationships with assigned accounts ensuring high levels of customer satisfaction. This position will be assigned strategic accounts and assume new accounts when conditions warrant. An important goal is to establish strong growth and retention opportunities. Review, document and maintain customer requirements. Swift resolution of customer inquiries that impact present and future business opportunities. Sharing customer feedback with Leadership

Assist with training and mentoring the CS Team to consistently maintain the highest quality of service and exceed customer expectations.

RESPONSIBILITIES:

· Alignment with BETCO operating policies and procedures when making business decisions

· Interface to manage and resolve critical customer issues in a timely manner

· Alignment of customer requirements with our business practices

· Maintain established metrics that identify successful business relationships, share best practices with leadership, and identify opportunities for improvement

• Monthly customer touch points with assigned Buyers to evaluate their BETCO experience
• Flow down of customer requirements relating to quality, shipping, and customer exceptions.
• Documentation of approved SP Letter, customer contracts. incorporating customer exceptions when applicable to ensure execution
• Accurately uploading and maintaining customer account information in operating system. Annual review and updates of order comments on assigned accounts

· Escalating inquiries that are impeding progress

• Performs all duties and tasks as assigned by management.

EDUCATION:

• BS degree in Sales, Business Administration, or relevant field
• 3-5 years of experience related to implementation of new business opportunities

REQUIRES SKILLS:

· Analytical, organization and time management capabilities

· Proven experience in key account management

· A high degree of professionalism to build and maintain rapport with key clients.

· Requires strong interpersonal skills, a high degree of confidence, conflict resolution, negotiation, and communication skills

• Relationship building

· Microsoft Office Suite, EDI, Customer Portals, Sales Force, and Conexiom

PHYSICAL REQUIREMENTS:

· Extended amount of time at a computer

Job Types: Full-time, Internship

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Travel requirement:

• No travel

Ability to commute/relocate:

• Bowling Green, OH 43402: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location