Now Hiring - Retail Sales Sr Change Management Specialist in Marlborough, MA

Discovery is at the heart of everything we do. Wherever you find us around the world, if you can think of a product, you can probably find it in our stores, which include TJ Maxx, Marshalls, HomeGoods, Sierra, Winners, Homesense, and TK Maxx. With variety comes plenty of happy surprises - our environment is ever-changing, and that’s just how we like it. Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. Ready to Discover Different?

Posting Notes: [[customString13]] Marlborough MA [[customString12]]

Sr IT Change Management Specialist

The IT Change Management Specialist will play a key role in helping IT Modernization Roadmap projects (change initiatives) meet business, schedule and budget objectives. This person will focus on the people side of change – including changes to business processes, systems and technology. The primary focus will be creating and implementing change management plans that minimize employee resistance and maximize employee engagement. The Change Management Specialist will work to drive faster adoption, greater ultimate utilization and higher proficiency on the changes impacting employees in the organization such that business results are achieved.

Supervision:

While the IT Change Management Specialist does not have supervisory responsibility, this person will have to work though many others in the organization to succeed. The IT Change Management Specialist will act as a coach for senior leaders and executives in helping them fulfill the role of change sponsor. The IT Change Management Specialist will also support project teams in integrating change management activities into their project plans. Finally, the IT Change Management Specialist may provide direct support and coaching to front-line managers and supervisors as they help their direct reports through transitioning to the new IT systems.

Roles and responsibilities:

• Apply TJX change management approach and methodology in support of the IT system implementations.
• Develop a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change.
• Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns.
• Conduct readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner.
• Develop a set of actionable and targeted change management plans – including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan.
• Support the execution of plans by employee-facing managers and business leaders.
• Be an active and visible coach to executive leaders who are change sponsors of the system implementation.
• Create and manage measurement systems to track adoption, utilization and proficiency of individual changes related to the IT system
• Identify resistance and performance gaps, and work to develop and implement corrective actions
• Create and enable reinforcement mechanisms and celebrations of success.
• Work with project teams to integrate change management activities into the overall project plan.
• Work with communication, training, and HR in the formulation of particular plans and activities to support project implementation.

Skills and qualifications:

• A solid understanding of how people go through a change and the change process.
• Experience and knowledge of change management principles and methodologies.
• Familiarity with project management approaches, tools and phases of the project lifecycle.
• Exceptional communication skills – both written and verbal.
• Able to work effectively at all levels in an organization.
• Excellent active listening skills.
• Problem solving and root cause identification skills.
• Strong analytic and decision making abilities.
• Must be a team player and able to work with and through others.
• Ability to influence others and move toward a common vision or goal.
• Experience with large-scale organizational change efforts.
• Previous change management experience is a plus.

Come Discover Different at TJX. From opportunity and teamwork to growth, we think you’ll find that it’s so much more than a job. When you’re a part of our global TJX family, you have the full support of a diverse, close-knit group of people dedicated to finding great deals and fantastic style. Best of all? They have a lot of fun doing it.

We care about our culture, but we also prioritize the tangible stuff (Competitive salaries: check. Solid benefits: check. Plenty of room for advancement: of course). It’s our way of empowering you to make your career here.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: [[customString13]] Marlborough MA [[customString12]]