Now Hiring - Broward Motorsports - Parts & Accessories Phone & Internet Salesperson in West Palm Beach, FL

Broward Motorsports of Palm Beach is currently seeking a full-time Parts & Accessories Phone & Internet Salesperson to join our outstanding team. The role will assist our customers with motorcycle parts & accessory requests, while providing an outstanding customer service experience via the telephone and internet.

The Parts & Accessories Phone & Internet Salesperson is considered the front line representative, providing best in class service to our customers via inbound sales calls and emails. The Parts & Accessories Phone & Internet Salesperson is primarily responsible for locating and providing part fitment for customer’s vehicles, tracking shipments, providing order statuses, collecting payment, and partnering with our store leadership via email and phone to resolve opportunities. The Parts & Accessories Phone & Internet Salesperson is able to provide resolutions to all concerns. The employee is also tasked with navigating through many computer applications with speed and accuracy to provide timely customer resolutions. The major directive is to successfully serve our Customers better than anyone and assist them in the proper handling of questions and concerns. Training will be provided by the Parts Management team (over 40 years of experience in our field).

Essential Duties and Responsibilities:

• Maintains composure while de-escalating customer issues
• Maintains and updates customers information in a dealership management system (database - Lightspeed EVO)
• Close sales, upsell and process credit card payments
• Follows up on outstanding items to issue completion
• Meet or exceed company set targets for customers handled, response time, customer satisfaction score, adhering to schedule
• Address and resolve post-order questions regarding shipping, billing, and delivery
• Partner with other departments and store team members to resolve customers concerns
• Responsible for working incoming calls and emails
• Provide knowledgeable answers to questions about products, pricing and availability
• Maintain Broward Motorsports product and policy knowledge
• Complete training courses by company set due date

Requirements:

• Excellent written communication skills
• Must be able to multi-task
• Typing speed of at least 45 words per minute
• Must be available to work weekends and some holidays (closed on Christmas Day, New Year's Day, Thanksgiving, Memorial Day, Labor Day, and Independence Day)
• Must thrive and be adaptable to an ever-changing fast pace environment
• Regular, dependable attendance and punctuality
• Demonstrated ability to work well with other departments, peers and business partners
• Excellent problem-solving skills, with a demonstrated ability to identify operational problems, recommend optimum solutions and follow through to resolution
• Pass Background Check

Education and/or Experience

• High school diploma or General Education Degree (GED); and
• Minimum of 2 years related experience and/or training or equivalent combination of education and experience
• Call Center or Customer Service experience preferred but not required
• French/English or Spanish/English desired but not required
• Automotive and/or Powersports Knowledge desired but not required

Physical Demands:

• Requires the use of both hands.
• Frequently required to bend, climb, stoop, crouch, reach, handle tools and lift 50lbs of material.
• Requires standing and/or walking for extended periods of time.