Now Hiring - Retail Sales Customer Account Manager in Worcester, MA

Job Description

SUMMARY
The Commercial Account Manager (CAM) sells or oversees the selling of automotive products for repair or distribution to automotive repair shops and other commercials businesses by performing the duties outlined below. This position is responsible for implementing new commercial sales programs, as well as supporting current programs to meet or exceed sales and gross margin targets. This position also partners with the Retail Operations Team (Commercial Parts Specialists, Store Managers and District Managers) to execute the Commercial Sales Program Model in assigned Commercial Delivery Stores. This position will spend a majority of the time in the field making sales calls, cultivating customers and maintaining existing commercial business relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Work with District Managers, Store Managers and other key personnel to achieve all agreed upon goals
for the assigned accounts with emphasis on Sales and Gross Margin Dollars.
Develop and maintain strategic partnerships with CSMs and DMs to provide sales support to existing
accounts .Seek to understand the business of these customers, anticipating future needs, and
consequently growing AAP sales.
Identify and meet the needs of commercial customers by presenting products, services, or ideas in a
manner that clearly shows how the needs will be met.
Visit assigned accounts, making sales calls and developing approaches that best position products,
services, or ideas; leverages supportive factors, overcomes or minimizes objectives, and addresses
unique needs and preferences of key decision makers.
Proactively communicate with Store Team on a regular basis to ensure that customer expectations
concerning product availability, accuracy, and delivery timelines are realistic and being met.
Work with the CSM and District Managers to determine price schedules and discount rates that will allow
the assigned accounts to achieve Commercial sales and gross margin targets.
Maintain database of account sales call activity, etc.
Provide feedback and input to CSM and other business partners regarding competitive information,
merchandising suggestions, and other services to strengthen the market position of the company.
Partner in the development and retention of Commercial Parts Specialists to support the AAP plan for
internal growth and career opportunities.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent problem solving ability
• Proven sales track record
• Working knowledge of AAP products and services and the ability to market those products and services

to meet customer needs

• Understanding of aspects of the APAL system, including Inventory Management and processing of

commercial account paperwork.

• Working knowledge of automotive systems and traditional automotive aftermarket
• Working knowledge of Microsoft Word, Excel, and PowerPoint
• Ability to calculate figures and amounts such as discounts, percentages, sales increases, and gross profit

percent.

• Ability to review and analyze business reports, such as profit and loss statement.
• Strong presentation and verbal and written communications skills, including ability to write reports,

business correspondence and procedural manuals

• Occasional overnight travel will be required
• ASE certification preferred
• Possess a valid driver’s license

EDUCATION and/or EXPERIENCE

• Associate’s degree or equivalent from a two-year college or technical school; and
• Three to five years related selling experience; or
• Equivalent combination of education and experience.

SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.

CERTIFICATES, LICENSES, REGISTRATIONS
None

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The
employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands
and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10
pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job
include close vision, distance vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate, but may vary from location to location.

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Cell phone reimbursement
• Disability insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Travel reimbursement
• Vision insurance

Experience level:

• 3 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: On the road