Now Hiring - Confidential - Sales Support Specialist in Dalton, GA

Full description of the position

SUMMARY: This high energy position will successfully develop and maintain client relationships; provide quotes; process sales orders; research questions; resolve problems; create correspondence and update customer records. This role will often act as the first line of contact working directly with customers, attending to all inquiries in a highly professional manner while assuring that our goal of providing world class customer sevice is met.

OVERALL GOALS

• Maintain a high level of professionalism.
• Maintain a comprehensive understanding of all procedures and systems.
• Maintain great people and business skills.
• Work as a team to build solid working relationships with all clients in order to understand their total service needs.

RESPONSIBILITIES & DUTIES

• Process customer orders received via email, fax, and internet in a call center environment.
• Provide customers with Product, Price and Availability Information.
• Cross sell and up sell products, providing alternative products as necessary.
• Accurately enter and maintain record of estimates and processed orders.
• Review all orders for complete and accurate customer information, product, price, quantity, payment and delivery information.
• Proactively initiate actions and resolve any actual or potential issues.
• Provide customers with certificates, proof of deliveries, backorder information, samples and order status information as requested.
• Handle technical calls, answering questions related to products and their applications.
• Attend Product/Technical training as scheduled.
• Perform the full scope of customer service tasks; problem solving, trouble shooting, negotiating.
• Provide back up support to other Account Managers on the team to eliminate any delays to customers.
• Create a satisfying experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call.
• Build rapport and maintain relationships with clients.
• Ensure resolution of client complaints using appropriate escalation protocol.
• Deliver a high level of customer service that is consistent with the project’s requirements and compliant with established performance standards.
• Assist in other duties as assigned.

ESSENTIAL SKILLS & ABILITY

• Function as a self-starter with the ability to work independently.
• Excellent written and verbal communication skills; effective listening and problem-solving skills.
• Effectively and professionally convey information internally and externally.
• Detail-oriented, ability to handle a high volume, work in a fast-paced environment and meet deadlines.
• Professional phone mannerism; Strong phone etiquette skills, grammatical and professional business skill sets.
• Superior documentation and record keeping skills needed to adequately service assigned accounts.
• Exhibits strong interpersonal techniques, is positive, pleasant, respectful and customer focused.
• Actively listens, communicates clearly, concisely and assures customer understanding.
• A demonstrated ability to prioritize, follow-through, and manage multiple projects.
• Demonstrated ability to learn quickly and adapt to a rapidly changing environment.
• Flexible in dealing with customers and co-worker needs.
• Ability to calculate figures and amounts, e.g., discounts, interest, percentages, etc. Ability to balance and reconcile accounts and use spreadsheets, e.g., Excel. Ability to add and subtract numbers, multiply, and divide. Ability to perform these operations using units of American and Metric weight measurement, volume, and distance.
• Proven ability to apply common sense understanding in order to carry out written and oral instructions. Ability to define problems, collect data, establish facts and resolve problems. An ability to interpret an extensive variety of technical instructions in mathematical or diagram forms. The ability to deal with several abstract and concrete variables.

ESSENTIAL KNOWLEDGE & EXPERIENCE

• High school diploma or equivalent required; post-secondary education strongly preferred.
• At least 3 years of experience in customer service or sales.
• Trade Show, event or carpet/flooring industry experience is preferred.
• Knowledge of order processing systems; Database software; Microsoft Office Software: Microsoft Office, including Outlook, Word, Excel and PowerPoint.

Work Hours:

• Hours of Operation: Monday – Friday, 8:30am – 5:30pm or 9:00am – 6:00pm, weekend hours on an as needed basis.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to qualified employees and applicants with disabilities to perform the essential functions.

Most of the time is spent sitting in a comfortable position, but is not limited to lifting flooring samples (up to 10 lbs. unassisted), bending, reaching, standing, and walking.

WORK ENVIRONMENT

The job is performed indoors in a traditional, temperature-controlled office setting. Will divide time between sitting at a desk (while using a computer or other device) and moving about within the department.

Job Type: Full-time

Pay: $35,445.43 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Dalton, GA: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What are your salary expectations?

Experience:

• Clerical: 3 years (Required)
• Customer service: 3 years (Required)

Work Location: One location