Now Hiring - Service Champions Heating & Air Conditioning - Call Center Representative in Los Angeles, CA

Full description of the position

SERVICE CHAMPIONS is the #1 INDUSTRY LEADER in Residential Heating, Plumbing & Air Conditioning on the West Coast. Voted TOP WORKPLACES in LA for the last 6 years in a row & in the USA for the last 2 years in a row!!

SERVICE CHAMPIONS goes above & beyond for our employees providing a motivating environment where your efforts are recognized and rewarded!! We are driven by our 7 Core Values: Integrity, Respect, Compassion, Punctuality, Teamwork, Enthusiasm, and Accountability.

We have an immediate need for a Career- Minded, Enthusiastic Client Services Representativewith a diverse skill set, strong ability to multi-task, work well under pressure and make sound judgement calls. Our clients are promised 100% Satisfaction Guaranteed, and our Client Services Representatives are accountable for ensuring this happens during every single client interaction. This is a full-time, non-exempt level position.

DUTIES AND RESPONSIBILITIES:

• Able to quickly identify the client’s request or concern and efficiently provide the most effective solution
• Effectively use critical thinking skills to solve problems for clients while consistently using the best judgement to determine the best solution
• Express empathy and compassion, taking full ownership of the client’s satisfaction
• Proactively gain and maintain a full understanding of our portfolio of products and services
• Effectively summarize and relay information
• Respond to incoming requests for cancellation of services and persuade our clients to retain their memberships or appointments
• Efficiently enter accurate and detailed records of client interactions and actions taken
• Consistently follow order entry guidelines with minimal errors
• Achieve productivity standards and goals set by the company while maintaining high quality calls and following expected call flows and scripts
• Work well independently within guidelines and complete work without requiring follow up

SKILLS/QUALIFICATIONS:

• Must live the company’s core values of Integrity, Respect, Compassion, Punctuality, Teamwork, Enthusiasm, and Accountability
• Experience with heavy call volume in a versatile environment
• Sales experience preferred
• Dedicated to providing superior client service
• Exceptional phone and interpersonal skills
• Exceptional written and verbal communication skills
• Ability to manage multiple priorities within a fast-paced, deadline driven, multi-discipline environment
• Strong judgment skills to make sound business decision and resolve issues in a clear, calm, and diplomatic manner
• Ability to talk and type accurately; typing speed of at least 40 wpm
• Ability to sit for a majority of shift
• Proficient in Microsoft Suite Products, experience with Service Titan a plus
• Satisfactory passing of mandatory pre-employment dru screen and background check

EDUCATION AND EXPERIENCE:

• High School diploma or equivalent required, college preferred

PHYSICAL DEMANDS:

• Regularly required to sit; use hands to handle or feel and type
• Speaking and hearing ability; heavy communication through talking and listening to employees and clients directly as well as through telephone conversations to resolve issues
• Frequently required to reach with hands and arms
• Occasionally required to stand; walk and stoop, kneel, crouch, or crawl
• May lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus

BENEFITS:

• $ 19-24/hour
• Growth Opportunities
• Excellent Management
• 401K
• Medical, Dental, Vision
• Life Insurance
• Paid Vacation
• Paid Holidays

GROOMING:

• Once hired, all employees must maintain a well-groomed appearance (i.e. a business-like haircut, clean-shaven (no facial hair), and no visible tattoos or facial piercings.)

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. We make hiring decisions based solely on qualifications, merit, and business needs at the time.

Job Type: Full-time

Pay: $19.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Los Angeles, CA 90045: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: One location