Now Hiring - Sprinter Health - Healthcare Patient Engagement Specialist in Boston, MA

Full description of the position

About Us
At Sprinter Health, we're focused on dramatically expanding access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale.

Sprinter Health is building the clinical and technological infrastructure to realize a future of healthcare untethered. We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients.

We’re backed by prominent VC’s, advised by a medical board of industry leaders, and led by former executives, physicians, and engineers from Google, Facebook, Labcorp, and Disney.

About The Role
We are rapidly expanding our operations as we build new partnerships across the healthcare spectrum. We are looking for an experienced, customer-centric individual to grow our patient engagement arm. As a Patient Engagement Specialist, you are often the first voice of Sprinter Health. We are looking for someone that can use
A Day in the Life of a Sprinter Patient Engagement Specialist

• Your day will begin by reviewing and following up on inbound requests received from existing outreach campaigns
• Throughout the day you will utilize deep prospecting techniques to outreach patients in a personalized and engaging way
• You will use strong communication skills to build trust with prospective patients and caregivers to encourage and motivate them to schedule their appointments
• As you connect with patients, you will help educate them on the importance of receiving their ordered services as well as the benefits receiving them in-home with Sprinter Health
• To support you in your role, you will build a strong understanding of the care model of each of our partners to support any outstanding questions patients may have.
• As different customer situations arise, you will escalate questions and concerns to other teams for additional support
• Other duties and/or projects as assigned including outbound calling to schedule patients

Skills and Requirements

• Fluency in Spanish is preferred but not required
• At least 1+ years of outside sales experience is recommended, with a strong preference for candidates with previous experience in healthcare sales and engagement
• Excellent written and verbal communication skills to present and explain information to customers
• Proven skill in managing multiple channels of communication including phone, email, chat, etc.

About You

• Flexibility, humility, and a sense of humor are your key personality traits
• You are a strong and personable communicator
• You excel at last-minute problem-solving and out-of-the-box thinking
• You are highly organized and love to follow a process
• You have experience working in an on-demand service or healthcare environment
• You thrive in a fast-paced, high-pressure environment

The base salary range for this full-time position is $40,000 - $75,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed reflect the base salary only, and do not include equity or benefits.

Job Type: Full-time