Now Hiring - Field Membership Specialist in Waltham, MA

Join a team of more than 30,000 team members, comprised of our Club Support Center and over 230 clubs and 7 distribution centers. We’re committed to delivering value and convenience to our Members, helping them save every day on everything they need for their families and homes. BJ’s Wholesale Club offers a collaborative, team environment where all team members can learn, grow and be themselves.

The Benefits of working at BJ’s

• BJ’s pays weekly
• Generous time off programs to support busy lifestyles*

o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty

• Benefit plans for your changing needs*

o Three medical plans**, Health Reimbursement Account (HRA), Health Savings Account (HSA), two dental plans, flexible spending

• eligibility requirements vary by position

**medical plans vary by location

Responsible for supporting and driving membership efforts and results for approximately 10-15 clubs in an assigned region.

• Provides expertise through “on the ground” training, demonstrating, troubleshooting and course correcting.

• Spends dedicated time and attention with the FEM and Member Services Desk Team Members to directly influence and guide membership actions, expectations and results.

• With Field Membership Manager, identifies areas of opportunity and/or priority. Coordinates and schedules visits based on club opportunities and business needs.

• Enforces membership policies and procedures to ensure compliance with company standards.

• Meets and/or exceeds membership fee income goals through successful acquisition, retention, loyalty, and experience efforts for assigned clubs.

• Supports club level execution of and compliance for company membership programs and initiatives.

• Consults with FMM to review club specific performance metrics and identify membership needs/priorities and “solve for” strategies Leverages reporting tools to assess strengths and opportunities.

• Works directly with club FMM and Membership teams to further evaluate “key driver” performance, discuss execution opportunities and develop plans of action where required.

• Works “on the ground” with Membership Sales Ambassadors and Frontline Team Members to address, instruct and coach for expected performance/outcomes.

• Ongoing monitoring and follow up for performance, including improvements, stagnancy and declines.

• Assists in the selection and development of effective and productive desk teams through incremental training, coaching and mentoring.

• Provide training and coaching for new FEMs and Membership Team Members.

• Special projects as assigned.

Requirements

• High school diploma.

• College degree and/or 2 years of retail and/or management experience preferred.

• Demonstrated leadership capabilities; including managing/supervising, driving and communicating for results.

• Ability to coach, mentor and train

• Strong persuasion/selling skills

• Confident with reporting and metrics

• Time management, prioritization, and multi-tasking skills preferred

• Prior experience in a member-focused environment.

• Capacity to work evenings and weekends as needed to fulfill 1:1 coaching responsibility across shifts/TM schedules

• Understanding of desk systems and processes a plus

• Effective and efficient in a fast paced and everchanging environment

• Reliable transportation required for travel of 3 – 4 days per week