Now Hiring - Klone Lab, LLC - Key Account / Customer Service Representative in Newburyport, MA

Full description of the position

Full time professional Customer Service Representative role needed for a fast paced, growing Footwear licensing company.

Located north of Boston, MA, we are a fun, fast-paced and growing Footwear licensing company focused on the athletic and action sports markets. We are currently looking for a full-time Account Management Representative to join our Customer Service team to help deliver best-in-class service to all of our customers.

In this role the successful candidate will:

• Serve as the first point of contact for all customer e-mail and telephone inquiries.
• Process orders submitted through email, phone, or EDI as requested by dealers and sales reps within specified timeline.
• Process shipping credits, returns and refunds.
• Answer inquiries from all customers regarding the status of orders, product information, and inventory status.
• Recommend suitable products and up-selling as needed.
• Work with sales reps to ensure timely deliveries and provide assistance regarding their accounts.
• Work with the warehouse on all backordered items a develop action plans accordingly.

The successful candidate will have:

• 1+ years of related professional account management experience
• High level of proficiency in the use of Word and Excel; prior Netsuite or ERP system’s experience a plus
• Excellent communication skills
• Superior time management and organizational skills and a high level of attention to detail
• The ability to prioritize work load and multi-task
• Athletic industry experience is an asset

Please send resume, cover letter, and salary requirements. We want to know why YOU are perfect for this role. Now’s your chance…

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
n/a

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: One location