Now Hiring - Keathley Patterson/CED - Customer Service Representative/Technical Sales in Springdale, AR

Full description of the position

Description

Keathley Patterson/CED is an electrical distribution company that focus's on the industrial automation market in Northwest Arkansas. The industrial products can encompass everything from wire, robotics, to parts and pieces it takes to run an industrial plant. You do not have to have previous knowledge of the industry as we can provide the training to get you up to speed.

Summary

• Process telephone and e-mail orders by quoting product prices, and delivery specifications, and when appropriate offer substitute products. Assists outside sales personnel by processing priority transactions.
• Establishes and maintains customer relationships. Learns and evaluates customer operations to aid in identifying customer objectives, requirements, and preferences. Processes product quotations and provides continuous follow up throughout the completion of the customer's purchasing cycle.
• Gathers and reports to management information regarding the company, competitors, pricing, products and current and future market trends as well as assists management and vendors in planning, tracking and implementing sales strategies.

This Job Is Ideal for Someone Who Is

• Adaptable/flexible -- enjoy doing work that requires frequent shifts in direction
• People-oriented -- enjoys interacting with people and working on group projects
• Dependable -- more reliable than spontaneous
• Someone who enjoys learning about new technology and how things work.

ESSENTIAL JOB FUNCTIONS

• Desire to exceed expectations and earn customer trust and confidence in one’s capabilities and performance.
• Ability to answer telephones and provide courteous, prompt and efficient service to customers.
• Possess basic knowledge of computers and software especially Microsoft Excel.
• Ability to perform advanced computer skills to track and facilitate vendor price checking, rebates, and quotations.
• Ability to comprehend, read, and to communicate the English language orally and in writing.
• Capacity to multi-task, to be organized and consistent.
• Understanding of customer needs and expectations.
• Capabilities to ask questions, understand the application and offer materials that fulfill those requirements.
• Ability to up-sell cost-effective alternative materials.
• Receive and forward customer and vendor feedback while making suggestions for improvement.
• Math skills include calculating percentages, decimals (.1, .01, .001) and discount multipliers.
• Excellent Microsoft Office Skills Preferred

• Ability to prioritize and manage multiple tasks and deadlines.
• Strong organizational skills.
• Excellent negotiation skills, interpersonal skills and ability to drive decisions with influence.
• Experience with construction sales in the industrial electrical market desired.
• Ability to communicate effectively with internal and external customers through multiple means such as phone, email, and live discussions
• Ability to work unsupervised while still performing necessary tasks
• Ability to collaborate with co-workers and manufacturer representatives to identify appropriate customer strategies

Paid Training

• Yes

Applicants must have a clean driving record, and pass drug and background screenings.

NOTE: The above job description is intended to describe the general contents of, and requirements for, this position. This position description in no way states or implies that these are the only duties to be performed within this position. Individuals in this position will be required to follow any other instructions and to perform any other duties assigned or requested.

CED is An Equal Opportunity Employer/Disability and Veteran Status.

Job Type: Full-time

Pay: $45,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

License/Certification:

• Driver's License (Required)

Work Location: One location