Now Hiring - Technical Account Manager in Troy, MI

About E7

Guiding our clients through the ever changing technology landscape so they can achieve their mission is our 'why.’

Our proven digital transformation strategies will strengthen team synergies, put the right technologies to work, and streamline processes in order to achieve digital congruency. E7 specializes in providing consulting, implementation, and training services as they relate to Atlassian products, cloud migration, ITSM / ESM, and software development services.

Our mission: To enhance the velocity of information for our clients so they can deliver their best and most meaningful work. Velocity is a combination of both direction and speed. It is critical that information flowing through our client’s organizations is moving in the right direction and as quickly as possible. When that happens, teams are free to work on what is most important, produce the greatest value, and have the most meaningful impact to the organization. That is what lights us up.

The core values of E7 form the foundation on which we conduct ourselves. Our core values will always remain constant. They are timeless. These values underscore our work and how we interact with each other, our customers, partners, and suppliers.

• Utilize the Spark
  It all starts within. It's an entrepreneurial attitude with a resourceful approach. We use our creativity and proactively seek ways to grow. Our mindset embraces innovation, questions the status quo, and seeks continuous improvement.
• 777
  We explore, play, and take risks without being reckless. Have fun, be curious, and be adventurous. Keep an open mind, a positive attitude, and warmly embrace the journey.
• Lift All Higher
  To conquer every mountain, we go as a team. We see this as an intersection of E7, our clients, and strategic partners. It is through our collective energy, openness to ideas, and our commitment to one another that allows us to reach new heights and achieve greater success.
• Driven with Purpose
  We embody the roll up our sleeves attitude and have the passion, dedication, and talent to achieve our Mission. Be driven and share the energy.
• 100% Authentic
  We are what we say we are and ensure we have alignment of our words and behaviors. Be honest, be clear, and be true to ourselves and one another

About the Role

The Technical Account Manager (TAM) is a team player who effectively builds relationships both inside and outside the organization to provide technical and consultative services to build a strategy that aligns to the client’s vision. This role involves a high level of client interaction and requires the ability to demonstrate expertise with ITIL 4 framework and the ever-evolving Atlassian product landscape. Client participation will begin at pre-sales and carry through production release and into ongoing support. It is important that the TAM be a champion for best practices/process improvement and delivery excellence by driving continuous improvement to ensure that there is a high degree of client satisfaction.

Responsibilities

• Developing business and technical requirements & roadmap and driving ROI
• Plan, organize, and monitor pre-implementation deliverables and process improvement initiatives identified by the client.
• Work with other teams to manage alignment between company processes and business objectives so as to optimize business performance.
• Communicate with client to assist in developing effective process vision, process strategy and process maturation.
• Make process design and development recommendations to standardize, improve, or redesign processes to meet business needs.
• Research and resolve issues identified in the processes and systems of a client’s organization
• Keeping up-to-date on Atlassian products and best practices
• Obtaining and maintaining applicable accredidations & certifications
• Working closely with the Business Development Team to understand and develop the client’s vision, to refine the sales process and ensure customer loyalty
• Working closely with the Delivery Team to deliver the client’s vision
• Advising and training clients and E7 team members on best practices as they relate to Atlassian products
• Building relationships with Atlassian team members as well as Marketplace vendors

• Ensuring client satisfaction with all SME touchpoints
• Other duties as assigned by management

Skillsets

• Ability to lead cross functional project team members
• Strong written, verbal, and presentation communication skills
• Knowledge of Atlassian Marketplace Apps
• Working knowledge of Agile methodologies
• Desire and ability to work on multiple projects concurrently
• Extremely detail oriented and inquisitive, with excellent problem solving skills
• Relationship Building
• Critical Thinking
• Organizational Skills
• Ability to manage multiple moving parts/projects through effective time management and planning
• Knowing how to read/know your audience
• Active Listening
• Ability to demonstrate exceptional client service

Experience

• 5+ years Engineering, IT, Consulting role
• 3-5 years Atlassian product suite experience
• Server to Cloud Migration (preferred)
• IT Service Management

Education and Qualifications

• Bachelor’s degree from an accredited school (preferred)
• Atlassian Certified Professional (preferred)
• ITIL v4 Certified (preferred)

E7 Solutions offers an excellent benefits package including medical, dental, vision, 401K, tuition assistance, paid holidays and vacation.

E7 Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment, without regard to race, color, religion, sex, national origin, age, disability, or genetic information