Now Hiring - iQor, Inc. - Human Resources And Staffing Inbound Sales Chat Agent (FT) in Miramar, FL

• Perks available: 75% off of your phone service!
• Benefits, available after 45 days!
• Background check required
• Quarterly pay review

• Must be No more than 20 miles from worksite**

• Answer inbound sales chat inquiries and greet customers with energy and enthusiasm virtually.
• Be able to make outbound calls to customers for further clarification needed (about 20 percent of the time)
• Meet department productivity and quality standards.
• Strive for sales on the first chat inquiry and take true ownership of customer needs and issues.
• Communicate and follow instructions for a first "virtual" chat inquiry resolution for customer satisfaction.
• Deliver an amazing sales experience through effective and timely resolution of various customer inquiries, concerns, and needs.
• Take an active role in educating customers about our client's products and services.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center sales metrics while providing an excellent and consistent sale experience.

• Experience in sales/upsells in a transaction-based environment such as a call center or retail location, demonstrating the ability to provide customers with the best options that fit their needs is preferred.
• Must be computer Savvy and be able to type 25 words per minute.
• Problem-solving skills.
• Ability to maintain accuracy and production standards
• Background check required

iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in 9 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services.Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles.