Now Hiring - Copiers Northwest - Retail Sales Customer Service Representative/Inside Sales in Seattle, WA

Full description of the position

Job Summary
The Customer Service Representative interacts with customers to provide basic or scripted information in response to routine inquiries about products and services. As a Representative, you will support our Sales team where you will play a key role in the relationship and support of our existing customer base and in the overall success of CNW.
Responsibilities

• Answer questions focused on order status, product information, account status, product or service
• Follow established procedures
• Confer with customers by telephone or in person to provide information about products and services, takes or enters orders, cancels accounts, or obtains details of complaints. Supports bringing any issue to a positive resolution.
• Use of the CRM database to keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Use of CRM database to complete forms, prepare order paperwork, submit orders, prepare change of address records, and update any pertinent account information
• Coordinate data in preparation of Proposals, Quarterly Business Reviews (QBR’s), and Order Paperwork as requested
• Assist the Strategic and Major Accounts teams with proposal writing for RFP’s including writing and editing content, formatting documents, and requesting data from various sources
• Assist with meeting coordination, reporting and other misc. business-related tasks that includes managing calendars and calling attendees to set up appointments
• Assist CNW with customer facing events such as open houses, technology events, and on-site demonstrations
• Participating in training sessions, meetings, skill building, and professional development classes as requested and on own
• Other duties as assigned

The preceding is intended to describe the general nature and level of work being performed. It is not intended to be construed as an exhausted list of all responsibilities, duties, skills, and working conditions required of personnel so classified.
Requirements:

• Outgoing personality, confidence to interact with customers independently
• Ability to work independently or in a team
• Strong writing skills
• Strong Excel skills, use of database is preferred
• Microsoft Office products: Word, Powerpoint, Excel – analytics and proposals required
• Analytical skills and ability to anticipate needs and responsibilities
• Independent worker capable of proactive communication
• Takes direction from multiple individuals
• Ability to communicate via phone, written, and video-conferencing technologies
• Detail oriented
• Multi-tasker

Copiers Northwest (CNW) is committed to maintaining a diverse and inclusive workplace. CNW is an equal opportunity employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists, and National Guard) as well as military spouses to apply for CNW job opportunities. CNW participates in E-Verify. CNW will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

Job Type: Full-time

Pay: $57,200.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• No nights

Weekly day range:

• Monday to Friday
• No weekends

Work Location: One location