Now Hiring - Implementation Specialist, Business Sales - MA or NJ in Burlington, MA

This is a Hybrid position. 2 -3 days in office per week

What you’ll do…

• Ensure a seamless transition of TFB customers to T-Mobile by providing best in-class implementation support during the customer on-boarding process.
• Partner with Account Executives to gain knowledge of prospective customer’s business requirements in order to create deployment plans that fit customer’s requirements.
• Utilize broad knowledge base and expertise to develop and implement complex customer deployment plans that deliver minimal disruption to customer’s daily operations and revenue flow.
• Own all aspects of the implementation process: Order research & tracking, port tracking, devices set-up and data transfer, email configuration & setup, self-service portal setup, first bill review, ETF reimbursement guidance, etc.
• Create and manage weekly “5X5” (set five, run five meetings) to present implementation updates to sales teams.
• Coordinating with customers to lead a minimum of three customer appointments within 45 days of initial order.
• Develop and execute on customized implementation project plans that include timelines and key milestones that meet unique customer needs. Plans include any or all-of the five implementation phases:

Plan – Proactively meet with customer to create customized plan
Stage – Schedule time for device delivery and train customer on device staging process
Deploy – Aid customer in creating a device distribution plan
Inspect – Initiate satisfaction survey
Transition – Successfully transition customer to in-life sales support

• Perform customer-specific training on devices, technology, process, tools and solutions.
• Introduce “self-help” tools that enable program administrators to effectively manage business and end-user requirements.
• Remedy all issues that may arise during the implementation process.
• Assist in identifying up-sell opportunities during the on-boarding process.
• Partner with sales rep to ensure that T-Mobile has delivered on commitments during the migration process and during the transition to in-life support resources.
• Administer satisfaction survey that will measure customer satisfaction with the over-all on-boarding/implementation process.
• Ensure effective and seamless customer transition to their long-term Business Care Team.

The experience you'll bring.

• Demonstrated proficiency of salesforce.com utilization in order to perform funnel management, customer research, identify customer contact requirements.
• Demonstrated communication and interpersonal skills and ability to articulate T-Mobile’s Implementation value proposition.
• Demonstrated (SME) knowledge of solutions, technologies and operating systems (general wireless knowledge, iOS, Android, Fleet, OEM hardware, MDM solutions, etc.) in order to ensure effective set-up and/or transfer of key business apps.
• Knowledge of TMO rate plans, features, and self-help tools to enable customers to manage their product, services and solutions.
• Demonstrated proficiency in T-Mobile systems, processes, policies, Microsoft office suite, etc.
• Exemplary organizational and time management skills with ability to manage multiple implementations concurrently, in order to ensure completion of multiple virtual implementations that involve highly complex and/or critical customer issues in a time-sensitive, high-pressure environment.
• Ability to build strong cross-functional partnerships and leverage internal and external resources to move projects through completion.
• Ability to support and manage customer relationships in a remote, virtual environment utilizing tools like email, Webex, Slack, phone, etc