Now Hiring - PRIDE Industries - Nonprofit And Ngo Account Manager Senior in Roseville, CA

PRIDE Industries is a fast-paced company with a mission: To Create Jobs for People with Disabilities while providing high quality, value-added solutions to our nationwide customers. We are currently recruiting to fill the following position:

Job: Account Manager Senior

Job Code: 846 - PR-Account Manager-Sr

HR Title Group: Customer Service and Procurement

Salary Grade: E14

FLSA Status: Exempt

Approval Date: August 2017

SUPERVISES:
There are no direct reports with this position.

POSITION SUMMARY:
Under limited supervision, the Senior Account Manager manages key aspects of the customer quality relationship for select major accounts. Employees in this job class work directly with internal manufacturing, engineering, quality, sales and support teams to drive customer concerns and expectations toward factory solutions. This job class requires knowledge of manufacturing, to include electronics manufacturing and distribution concepts and processes, strong project management skills, and the ability to troubleshoot and solve advanced technical and logistical problems.

TYPICAL DUTIES:
1. *Develops and manages quality programs for front-end manufacturing contract functions.
2. *Develops and manages key performance indicators for auditing and evaluating customer service quality.
3. *Develops and implements program and account management processes and related tools to provide total customer quality satisfaction.
4. *Confers with operational teams to outline work plans and assigns duties, responsibilities and scope of authority.
5. *Develops, implements, and reviews Customer Service Index (CSI) for customer satisfaction reporting. Analyzes survey results and presents findings.
6. Performs other duties and special projects as assigned.

MINIMUM QUALIFICATIONS:

• Three or more years of prior related work experience in engineering, electronics, quality management or similar customer support role;
• Advanced knowledge of manufacturing and distribution concepts;
• Experience interpreting, implementing, and reporting quality standards;
• Ability to communicate effectively both orally and in writing; to make presentations and respond to inquiries by management, team, vendors and/or customers;
• Human relation skills to build effective relationships with team and internal customers;
• Intermediate to advanced computer literacy including knowledge of word processing, spreadsheet, database and presentation software;
• Knowledge of business English including vocabulary, spelling, and correct grammatical usage and punctuation;
• Mathematical skills to include the ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations;
• Ability to establish priorities and solve a wide range of business problems;
• Demonstrated customer service, common sense, problem solving and analytical skills;
• Flexibility to respond to changing work priorities and handle numerous projects at the same time.

Bachelors in Engineering or related field

A comparable combination of formal education and work experience will be considered.

The following licenses or certificates may be required depending on local, state and/or contract requirements:

Not Applicable

Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance:

Work is performed in a normal office environment with limited privacy and some exposure to background noise.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor’s instructions and to perform the tasks requested by their supervisors.

If you are interested in working for this unique organization that blends business with a social mission, please apply online at [please apply online] Industries is a VEVRAA federal contractor committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, genetics, disability, age, or veteran status. Visit our website to learn more!

PRIDE will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)