Now Hiring - The Griff Network - Professional Services Account Management Specialist in Levittown, PA

Full description of the position

Description:

An Account Management Specialist, will act as a liaison, to provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Works with customers, new and old. Follows-up on customer orders and schedules them to meet due dates and ensure all paperwork and transportation is set-up and on schedule by performing the following duties.

The Account Management Specialist will be responsible for:

• Entering of orders as needed
• Send Acknowledgment of orders to customers via email as needed
• Distribution of orders to production and material bins as needed
• Send Material Confirmations via email as needed
• Set activity reminders in Goldmine
• Update/Maintain delivery dates once received from Production Planner on a daily basis
• Process new accounts and maintain current accounts
• Process samples, trails and quotes as requested for customers
• Informs customers of changes throughout order life cycle
• Enters contract information, material specs, product details and all other critical information required to meet customer demands
• Communicates with customers on a daily bases via phone or email to review pricing, samples, requests, material requirements or shortages as needed. While working with all departments including Sales, Purchasing, Warehouse, Production, R & D, Quality and Transportation
• Processes complaints concerning any issue with a Customer’s order or requirements
• Answer telephones when needed

Competency of position requirements:

• Identifies and resolves problems in a timely manner
• Gathers and analyzes information skillfully
• Works well in group problem solving situations
• Manages difficult or emotional customer situations
• Responds promptly to customer needs
• Listens and gets clarification
• Balances team and individual responsibilities
• Understands business implications of decisions
• Must want to love to succeed
• Work with purpose and urgency
• Able to deal with frequent change, delays, or unexpected events
• Follows instructions
• Responds to management direction
• Takes responsibility for own actions
• Prioritizes and plans work activities
• Organizes or schedules sales teams tasks

Job Type: Full-time

Pay: $16.00 - $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Travel requirement:

• No travel

COVID-19 considerations:
COVID-19 is a personal preference

Work Location: One location