Now Hiring - Amadeus IT Group SA - Senior Account Executive in Irving, TX

Summary of the role:

This role will manage travel agency relations for BTA NORAM customers

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  In this role you’ll:
  Develop existing accounts for the assigned small to medium customers, based on procedures defined.

• Monitor satisfaction, identify new opportunities and propose solutions to improve customer profitability/efficiency.

• Identify specific requirements and expectations for existing clients.
  Ensure that new products, product enhancements and overall solutions are developed and implemented within the agreed time frame.

• Use existing procedures or guidelines and provides inputs to support/influence area decisions.

• Make recommendations on new solutions and proposes improvements by analyzing different sources of information.

• Work with a moderate level of guidance and direction from manager.

• Execute & process the operational requests received from key customer. Provide a best in class service delivery within set targets & contractual SLAs

• Ensure that key customers make best use of Amadeus technology & that the established performance, productivity & service metric are achieved.

• Ensure that key customers are informed in a timely manner of new product & solution releases

• Provide assistance to resolve product & technical questions/ issues if raised to the Global Customer Services or Account Managers/Senior Account Managers

• Support the business, functional & technical consultants to deliver key customer business processes & IT review and solution enhancement recommendations

• Provide support to the Account Manager/Senior Account Manager for reporting

• Contract negotiations, execute amendments

• Develop relationships within Account and Amadeus executive teams

• Coordinate product information and demonstrations

• Manage operational issues that are escalated after Help Desk or other process at Amadeus fail to deliver results

About the ideal candidate:

Education:

• Bachelor Degree and/or equivalent work experience

Relevant Work Experience:

• At least 10+ years minimum years of work experience in an Account Management role.

• Customer facing experience required.

• Travel industry experience required

Business Understanding:

• Experience in travel industry, good analytical, contract negotiation experience required

Computing: Advanced knowledge of Microsoft Office Suite

Languages: English

Ability to travel

Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.