Now Hiring - PGT Innovations - Manufacturing Inside Sales Representative in Nokomis, FL

SUMMARY

The Inside Sales Representative will communicate proactively with a targeted account list, monitor results and assist with dealer performance by executing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Establishes cadenced proactive call schedule with assigned accounts and enters all relevant topical information into Salesforce by utilizing the Voices feature.

• Collaborates with dealer contacts to convert quotes that have remained in the queue for 180+ days.

• Identifies trends within region and in concert with Sales Operations team, formulates a plan to address decreases in revenue and increases in warranty orders.

• Reviews past due accounts and works with the Sales representative, dealer and Credit to bring account current.

• Evaluates weekly delivery schedule to ensure the dealer can accept product as scheduled.

• Coordinates trailer pick-up with Logistics as needed.

• Reviews Field Service usage to ensure dealer is submitting cases that should be completed by the Service team.

• Partner with Sales representative to promote PGTI initiatives.

• Addresses and resolves customer complaints during cadenced conversations with dealers.

• Evaluates back charges, recommends and/or determines appropriate action using authorized discretion in the final resolution.

• Composes written communication in response to dealer complaints.

• Maintains contact with customers and Sales representative throughout dispute.

• Reviews and authorizes, within approval level, special discount requests from customer service and Sales representative.

• Compiles and analyzes data used by Sales, such as special discounts.

• Formulates procedures for systematic retention, protection, retrieval, transfer and disposal of records.

• Maximizes productivity of Sales team through proficient use of appropriate software applications, such as Salesforce, Excel and others as assigned.

• Confers with sales representative to determine proper pricing for special products with no standard pricing.

• Creates queries of sales data and develops standard and ad hoc reports.

• Maintains proper documentation for tax liability and audits.

• Maintains effective working relationship with Credit/Collections, Customer Service, Marketing, Service, and Transportation Departments to manage all aspects of customer experience from sales to installation.

SUPERVISORY RESPONSIBILITIES

No direct supervisory responsibilities

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• In-depth knowledge of PGTI products and their applications

• Understanding of construction techniques and appropriate fenestration

• Knowledge of field repair costs and techniques

• Ability to deal effectively with diverse types of people

• Advanced level proficiency in:

• AS 400

• Web Weaver

• Salesforce

• Data Warehouse

• Word and Excel

EDUCATION and/or EXPERIENCE

At least five years of customer service/sales experience at PGTI

In-depth understanding of PGTI products, processes and functional areas

LANGUAGE / COMMUNICATION SKILLS

Strong English language skills to communicate effectively with customers, Spanish is a benefit but not required.

MATHEMATICAL SKILLS

Accurate mathematical skills to conduct analysis, calculate discounts and pricing, review back charges, etc.

REASONING ABILITY

Ability to make sound decisions with limited supervision

CERTIFICATES, LICENSES, REGISTRATIONS

None, unless otherwise assigned by department manager.

PHYSICAL DEMANDS / WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manufacturing floor and office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing.

• Frequent use of eye, hand, and finger coordination enabling the use of office machinery.

• Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone.

• Must be able to work at work station for extended periods of time and communicate over telephone.

• The position requires consistent daily attendance to provide the necessary level of customer service

TRAVEL REQUIREMENTS

Ability to travel occasionally domestically.

Occasional: activity exists less than 1/3 of the time.

Frequent: activity exists 1/3 and 2/3 of the time.

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