Now Hiring - iTech AG, LLC - Information Technology Sales Support Specialist in Indianapolis, IN

Since 1999, ITech Digital has provided cutting edge integrated security solutions, including CCTV, intrusion, and access control, to some of the largest brands in restaurant and retail.

We are seeking an energetic learner with keen attention to detail and a passion for exceptional customer service to fill our Sales Support Specialist Role. Under the direct supervision of our Senior National Account Executive, this candidate will deliver outstanding pre-/post-Sales support to drive revenue, while continuing to advance their knowledge in sales, products, and services.

Essential Functions

• Build and retain a working knowledge of company product information, services, equipment, and marketing promotions.
• Assist Sales Team in relaying critical information to Field Service technicians, warehouse, production, and other areas of the company.
• Assist Sales Team in preparing pricing, proposals, presentations, and contracts.
• Contact customers to complete sales information needed to process orders.
• Using information from Sales Team and customers, draft cohesive work orders for Field Service Technicians that allows for successful onsite job completion.
• Coordinate with internal teams to identify resources and equipment needed to facilitate successful customer solutions and outcomes.
• Ensure onboarding processes are precisely executed to build a strong customer relationship foundation.
• Respond to and resolve ongoing customer inquiries, including delivering customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges.
• Steward customer relationships by providing a voice, support, guidance, and knowledge resources relating to iTech's products and services throughout all phases of the customer lifecycle.
• Implement strategies and processes that deliver consistent customer satisfaction and retention.
• Timely and accurately enter/update customer and equipment data into Salesforce, OneNote, Customer Setup Sheets, and QuickBooks.
• Work on projects of varying complexity.
• Other duties and responsibilities as assigned.

• Critical Thinking
• Exceptional verbal and written communication skills are essential for this role.
• An analytical and proactive approach to problem solving.
• Extreme attention to detail.
• Ability to multi-task and manage multiple deliverables and competing client requests.
• Proficient in Microsoft Office (Outlook, Excel, PowerPoint, Word, OneNote), Salesforce, and QuickBooks.
• Ability to react to changes quickly and professionally in a fast-paced environment.
• An outgoing, friendly, and positive attitude.

PI[please apply online]82