Now Hiring - Right at Home, Inc. - Healthcare Sales/Marketing Representative in Covina, CA

Full description of the position

Bilingual: Taiwanese/Cantonese speaking Preferred

JOB SUMMARY

The primary goals of the Sales & Marketing are to convert service inquiries into consultations and to provide the highest level of customer service in accordance with Company standards.

ESSENTIAL FUNCTIONS

• Answer telephone using professional etiquette.
• Follow the prescribed inside sales process including being responsive, building a strong relationship with the caller, qualifying the client, developing the care profile, gaining commitment, and following up on leads.
• Communicate features, benefits and advantages that relate to the identified needs of each potential client.
• Maintain a minimum 50% conversion ratio converting inquiries into consultations.
• Answer all service-related questions from the caller.
• Communicate effectively and persuasively to all callers.
• Greet visitors to office in a friendly and professional manner.
• Document all service inquiry activity according to standards.
• Enter service inquiry data into designated software system according to standards.
• Schedule consultations for potential clients and designated office personnel in timely manner.
• Make follow-up contact via phone calls, letters, and emails to referral sources inquiring about potential clients.
• Make follow-up contact via phone calls, letters, and emails on RAH client referrals made to other providers such as facilities, elder attorneys, etc.
• Contact physicians of new clients with summary of services provided.
• Visit community referral sources such as churches, senior centers, etc. with marketing materials.
• Follow up on non-converted clients by adhering to established follow-up procedures.

NON-ESSENTIAL FUNCTIONS

• Make outbound calls to prospective caregivers, schedule caregiver interviews, and contacts clients regarding changes to service.
• Perform clerical duties such as making copies, sending facsimiles, assembling manuals, mailing materials.
• Perform other duties as assigned.

KNOWLEDGE / SKILLS / ABILITIES / AVAILABILITY

• Ability to clearly communicate with prospective clients and staff via telephone, email, and in person.
• Demonstrate excellent perceptive listening skills, recording information in written format.
• Proficient with Microsoft® Windows, Word, Excel, and Outlook.
• Ability to learn new contact management or scheduling software used in the course of regular duties.
• Read, write, clearly speak, and understand English.
• Good organizational skills and ability to properly prioritize and multi-task.
• Ability to work autonomously making sound judgment while following standards and guidelines.
• Available Monday through Friday 8 AM to 5 PM and occasional evenings and weekends for on-call duties.
• Experience with Digital and social media

EDUCATION / EXPERIENCE

• High school diploma or equivalent.
• Minimum two years in customer service environment preferred.
• Inside sales experience using consultative techniques preferred.
• Computer experience with data entry, word processing and Microsoft Windows® based software.

WORKING ENVIRONMENT

• Works in office setting.
• Occasional visits to client’s home in residential or care facility setting.

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Covina, CA 91723: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location