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Now Hiring - Remote Call Center Agent - Arkansas in Little Rock, AR

Remote Call Center Agent - Arkansas in Little Rock, AR

PetSmart, Inc.
Base Salary $29K - $42K
Total Comp: NA
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Qualifications Years In Sales
Industry: Retail Sales
Benefits: yes
Customer Size: all
Car Allowance: no
Sales Cycle: Short
Travel: none
Years Selling in Industry:
Education:
They Sell Pet & Pet Supplies Stores
To Whom Retail & Wholesale
Location: Little Rock, AR
3.3
About the Team

SERVICES RESERVATION AGENT:
If you enjoy helping people find the right information, services, and care for their pets, then you would be a great fit as a Services Reservation Agent. In our Service Reservations Center, you’ll find a casual call center atmosphere, a performance bonus program, immersive hands-on training, and flexible scheduling while you assist pet parents with their boarding accommodations and grooming appointments for their loved ones.


About the Job

**Remote Opportunity for those residing in the state of Arkansas**

WHAT YOU’LL DO:
While working in our Reservations Center, you’ll provide information about our PetSmart services including our Pets Hotel, Grooming Salon and Pet Training. Additionally, you will:
  • Answer incoming phone calls from pet parents, assist with scheduling appointments, and answer all questions about our services.
  • Ensure that all additional service opportunities are presented to the pet parent in a confident manner including "why" the service would be beneficial to the pet's experience.
  • Answer each call thoroughly, yet efficiently, ensuring all information is correctly obtained from the pet parents.
  • Demonstrate effective problem solving and customer relation skills.
  • Communicate information clearly and accurately to the pet parent through the appropriate written and verbal means.
  • Provide feedback to supervisors on processes and customer interactions as necessary.
YOUR SKILLS AND EXPERIENCE:
We’ll provide training and information to make sure you’re comfortable in your new role, however, we’re looking for you to come to the table with the following skills and/or experience:
  • High school diploma or a combination of education and experience
  • Strong grammar and communication skills
  • Strong computer skills and the ability to use multiple systems at the same time, while answering calls
  • Demonstrated success in providing exceptional customer service on the phone and via email
  • Fluent English required; English and Spanish would be beneficial
  • Perform at, or above, the company's expectations including maintaining appropriate performance levels for Individual Talk Time, Quality, Sales percentage, etc.
  • Demonstrate regular attendance and adherence to call center schedule

About the Culture

WHY YOU’LL LOVE IT HERE:
PetSmart offers outstanding benefits in a fun and rewarding workplace including:
  • This is a fully remote position, so you can enjoy the company of your pets while you work!
  • Competitive hourly pay rate, ample opportunity for advancement through our step increase program, and a monthly bonus opportunity!
  • Medical, dental, and vision for full-time associates. Variety of other benefits available for both full-time and part-time associates.
  • Paid time off for both full-time and part-time associates.
  • Excellent training and growth opportunities
  • Volunteer events with PetSmart Charities
PetSmart
Company Size
10000+ Employees
Founded
1986
They Sell
Pet & Pet Supplies Stores
To Whom
Retail & Wholesale
Website
www.petsmart.com
Revenue
$5 to $10 billion (USD)

PetSmart is currently hiring for 5 sales positions
PetSmart has openings in: AR, FL, VA, TX, & OK
The average salary at PetSmart is:

5 Yes (amount not posted)

PetSmart
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PetSmart

PetSmart is currently hiring for 5 sales positions
PetSmart has openings in: AR, FL, VA, TX, & OK
The average salary at PetSmart is:

5 Yes (amount not posted)