Now Hiring - Piramal Critical Care Inc - Inside Sales Representative- Entry Level in Bethlehem, PA

Full description of the position

Essential Duties and Responsibilities

· Research, prospect and deliver contracts by telephone and computer for all Hospital and Surgery Center facilities in a defined territory that are using general anesthetic pharmaceuticals

· Develop and maintain for internal colleagues a pipeline of prospects including new off-contract, non-participating Group Purchasing Organization (GPO) and distributor referral customers

· Capture all daily interactions with customers, internal colleagues and other relevant data into the Customer Relationship Management (CRM ) software application

· Contribute to the implementation of national and regional contracts at individual facilities (e.g. address concerns, vaporizer placement)

· Maintain relationships with contracted accounts including providing customer service and resolving problems

· Report all sales and prospect pipeline data on a regular basis within the Company (e.g. weekly tick sheet)

· Collaborate closely with external colleagues (e.g. Strategic Account Managers) on accounts through the gathering and sharing of field information and developing plans of actions for prospects and current customers

· Facilitate customer promotional programs as required

· Develop and maintain a current understanding of the marketplace (i.e. market conditions, trends and competitors) and share with colleagues on a regular basis

· Conduct all activities safely

· Employees fulfilling a Strategic Account Recovery Specialist role will monitor existing customers and advise internal colleagues of customers who have stopped or are ordering insufficient product based on their vaporizer count

· Properly triage customer complaints within time requirements to Quality Assurance and Regulatory Departments

· Cross-train to support vaporizer fulfilment and tracking

· Cover both human and veterinary aspects of Piramal’s business as well as future portfolio products

Key Competencies (knowledge, skills and abilities every person must possess to be successful)

· Critical Thinking — using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

· Excellent customer service skills and professional demeanor at all times to interface effectively with all internal and external customers

· Excellent verbal and written communication skills

· Creative and able to present various solutions

· Energetic, enthusiastic and motivational disposition

· Maintain confidentiality

· Coaching skills

Education/Experience

· Bachelor’s degree, preferably in business or medical sciences

· Sales experience, preferably telemarketing sales experience

· Knowledge and skills in selling techniques and customer relationship management especially within a telemarketing environment

· Clinical and industry knowledge of inhalation anesthetic pharmaceuticals preferred

· Information technology skills including utilizing software applications such as CRM, Powerpoint, Excel and Word

· Advanced negotiation and influencing skill

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year
• Under 1 year

Shift:

• 8 hour shift
• Day shift

Supplemental pay types:

• Bonus pay
• Commission pay

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Bethlehem, PA 18017: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location