Now Hiring - QA1 Precision Products Inc - Manufacturing Automotive Technical Support & Sales in Lakeville, MN

Full description of the position

Summary: Responsible for supporting the company’s sales goals through excellent customer service. Provide accurate technical assistance on company products and their applications, maintain quality relations with existing accounts, and provide sales coverage. Be the circle track expert on the customer service team.

Duties and Responsibilities

• Provides technical assistance and product information to end users and dealers via phone, email, and webinar correspondence.
• Applies knowledge of vehicle suspension systems and company products and applications.
• Provide technical assistance to circle track racing customers and shock rebuilders.
• Enter and process orders received over phone, email, fax, and EDI / B2B sources.
• Provides product cross reference information, current pricing, and delivery to inquiring customers.
• Communicates with Production team to obtain relevant ETA and delivery information on out-of-stock products. Advises end users and dealers with any applicable updates.
• Develops knowledge of the company's products and services, as well as the competition's strengths/weaknesses.
• Understand and respond to end user and dealer inquiries and complaints in a diplomatic manner.
• Maintain “customer interaction” information, customer contacts, orders, and RMAs in company ERP system.
• Identifies incoming new opportunities and asks questions to qualify the opportunity before passing on to account managers.
• Travels and attend company events and trade shows as needed.
• Performs other related duties as assigned.

Qualifications, Education & Experience

Required

• High school diploma or GED.
• Four to six years related experience in asphalt and/or dirt circle track racing support.
• Ability to multi-task and meet deadlines in a fast-paced environment.
• Ability to communicate effectively and professionally with internal and external parties.
• Strong math ability.
• Ability to work in a team environment.

Preferred

• Associates degree or equivalent from a two-year college or technical school.
• Familiarity with ERP systems and Office 365 applications.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Employment Opportunity

QA1 Precision Products Inc. provides equal employment opportunity to all individuals regardless of their rate, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Job Type: Full-time

Pay: From $48,000.00 per year

Schedule:

• 8 hour shift

Work Location: One location