Now Hiring - Thermo Fisher Scientific Inc. - Manager, Commercial and Sales Operations in Durham, NC

Manager, Commercial and Sales Operations

221230BR

Location: Site based role in Durham, NC

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them.

The Manager, Commercial & Sales Operations will lead the Production Chemicals and Services business, product and customer data management, standardize Request-For-Proposals (RFP) process, and builds customer quarterly business review presentations to support Sales. They will build quality processes for accurate data entry of customer information for item setup into PCS ERP system and will work with Product Management to enter customer pricing or price increases that may happen yearly or through the year.

How you will make an impact:

The successful candidate will demonstrate a passion for continuous process improvement and lead the department using quantitative metrics and KPI’s. This role is critical to creating a world class customer experience and enhancing salesperson effectiveness. We are seeking an inspirational leader who can bring the best qualities out in their team.

What you will do:

Perform Production Chemicals and Services, Product Data Management that supports Commercial /Sales opportunities

• Perform PCS new material item setup for single data entry or mass upload that defines the item number and requirements.
  • Document / train department employees on processes within PCS Quality system
  • Achieve 85% FTR (First Time Right) data accuracy for products enter through the SFDC or the ERP
  • Perform global new items within E-1, as needed, for APAC and EMEA
  • Build new item set up process other Thermo Fisher business unit material, such as process liquids or RSD
  • Maintain a RACI that supports new item setup and FTR data accuracy.

• Item Maintenance
  • Build system accuracy and integrity of an item structure that includes item description, item class/ sub class / GL code updates, Unit-Of-Measure (UOM) updates, item status updates, and pricing
• Pricing Maintenance
  • Load customer rebates/ contracts into ERP and update standard / list cost
  • Process quotes for pricing changes / upload new sell price the TSS gives the customer

Build customer profiles and data requirements within PCS ERP

• Build and maintain customer item table maintenance - tie customer items (custom sku's) to PCS distributor items Maintains Table
• Setup customer master file that includes ship to addresses and upload tax certificates

Support Sales Operations

• Address customer inquiries and surveys – build answers for business questionnaires and work with Quality on specific questions
• Collaborate with customers and lead small, medium, or larger RFP (Request for Proposal) responses
  • Build Teams site, set up meeting, prepare response, and submit RFP
• Build QBR prep for customers - populate pre-approved customer template with PCS data
• SFDC support for Sales - support projects (to translate) PCS business into SFDC

Management of Department

• Build Tier 4 department metrics to measure department performance and will review missed target to plan for improvement
• Build a process to resolve for possible issues that can impact performance
• Role model leader who clearly defines roles and responsibilities and career progression path(s) for employees

How you will get here:

Education:

• Bachelor’s Degree required, preferably in Business

Experience:

• 3+ years relevant business experience: operations, customer implementation, supply chain, sales, product management, and/or customer service
• 3+ years of demonstrated role model leadership and people management of 3-6 individuals
• Strong analytical, statistical, and process skills.

• Proficient with Microsoft Office (Word, Excel, PowerPoint)
• Proficient with business systems – ERP systems, CRM systems, workflow automation systems
• Past experience improving or fully automating business processes

Preferred Qualifications:

• Strong written. verbal communication and presentation skills
• Understanding of cGMP Quality Systems
• Knowledgeable in continuous improvement methodology and related analytical tools, e.g. PPI, Six Sigma, Lean, flow charting, pivot tables, etc.

Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.