Now Hiring - National Council of Young Men's Christian Associations of the United States of America - Membership Services Representative - Greater Portland Branch in Portland, ME

We provide job training, free membership, 50% off programming including camp and childcare, and advancement opportunities. Paid Time Off!

Looking for a job where you can have fun AND make a difference in your community? Consider the Y!

The YMCA of Southern Maine is a charitable community organization committed to building strong communities through programs and services for all. We value diversity and inclusion, and actively work to create a safe, welcoming place for our neighbors.

Do you speak French, Arabic, or Portuguese? Higher pay rates available for multi-lingual candidates.

Position Summary:

Under the supervision of the Membership Director the Membership Services Representative will build relationships with members and provide helpful, friendly and professional customer service. They will be responsible to ensure that the membership department conveys the mission, purpose, image and core values of the YMCA of Southern Maine.

Essential Functions:

1. Greets all members and guests and provides excellent customer service both on the phone and in person by providing accurate and complete information and problem solving to the benefit of the members.

2. Demonstrates clear knowledge and understanding of YMCA of Southern Maine membership policies and procedures by accurately conveying and implementing with members.
3. Provides timely and efficient service in providing locks, and towel service.
4. Learns prospective member’s needs and interests through appropriate questioning and listening techniques and tailors an appropriate tour of the YMCA facility and programs to highlight how the Y can meet these needs and interests.
5. Incorporates YMCA mission and core values into tours as well as implements in daily interactions with members.
6. Is knowledgeable on all programs and membership events.
7. Registers members into programs including completion of all paperwork, receipt of monies and data input into software system.
8. Manages the production of and monitors use of membership cards and photos.
9. Manages all monetary transactions accurately including: accepting payments, issuing receipts, providing change and reconciling cash drawer at completion of shift
10. Processes all membership transactions effectively and accurately (including new and renewing, upgrades, downgrades, holds and cancellations.
11. Processes all Open Doors applications with respect, confidentiality and timeliness.
12. Collects member comments and distributes those comments appropriately.
13. Demonstrates strong problem solving skills and takes ownership of resolving member needs/complaints in a timely manner.
14. Maintains up to date literature and flyers in displays for members, makes copies as needed, and maintains prospective and new member folders.
15. Provide administrative support to the membership office as needed.
16. Demonstrates a pro-active approach to completing ongoing membership tasks during “down time” at the membership desk.
17. Is an advocate to the Y by promoting our cause. Assists with the annual campaign by increasing awareness about the campaign within the Y community.
18. Learn and actively utilize ADP Employee Portal on a consistent basis.
19. Other duties as required.

Qualifications:

• Exercises good judgment around areas of responsibility.
• Excellent customer service and verbal communication skills.
• High School Diploma or GED.
• Ability to use Microsoft Office Suite and learn software applications quickly.
• Ability to work with frequent distractions and interruptions.
• Attention to detail.

Salary Range:$14.00-$15.50 Hourly