Now Hiring - Spitzer Auto Group - Retail Sales Service BDC Associate in Monroeville, PA

Full description of the position

Are you the type of person who enjoys providing a high-level of customer service? Then, Spitzer Toyota of Monroeville wants YOU, as we continue to build a team of dedicated professionals striving to learn, grow and achieve more! As a Service Call Center Representative, you will be highly trained to work with customers over the phone, email and chat to assist customers regarding their vehicle and recall needs, making appointments for clients, handling desk calls, correspondences and attending to customers.

While you take care of our customers, we will take care of you!

FULL-TIME BENEFITS:

• Medical/Dental/Vision
• Generous Paid Time Off
• 401K with a 5% Employer Match
• Flexible Work Schedule
• Paid Uniforms and Name Badges
• Voluntary Benefits, such as Life Insurance, and ST/LT Disability
• Company Paid Life Insurance
• HSA with Employer Contribution
• Employee Assistance Program

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Communicate professionally via phone and email on a regular basis following up phone calls to service customers
• Answer phone calls and respond to caller inquiries regarding service appointments and recall needs
• Maintain professional and outgoing demeanor with customer base to build rapport by asking engaging questions and actively listening for key concerns/motivations
• Utilize contact management program to update customer files with proper notes of contact, emails sent, information/calls received, etc.
• Maintain a basic knowledge of product line and current offers/incentives
• Performs other related duties as assigned

MINIMUM QUALIFICATIONS:

• Prior dealership service BDC experience preferred
• High School diploma or equivalent
• Outgoing, upbeat personality with excellent interpersonal skill
• Self-starter who is internally motivated to achieve established performance goals
• Proficiency with windows based computer programs
• Critical thinking skills and professional judgment
• Reliable transportation and attendance
• Must be authorized to work in the United States

AAP/EEO STATEMENT/ADA STATEMENT:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Service = TAG2

[please apply online] Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Application Question(s):

• Are you willing to undergo a background check and drug screen, in accordance with local laws and regulations?

License/Certification:

• driver's license (Preferred)

Work Location: One location