Now Hiring - Herff Jones, Inc. - Manufacturing Account Specialist HJ in Warwick, RI

Full description of the position

JOIN THE BEST TEAM ON THE FIELD IN SPORT, SPIRIT & ACHIEVEMENT
At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our three distinct brands – BSN SPORTS, Varsity Spirit and Herff Jones – and our network of 9,000+ employees and independent representatives, we are proud to partner with schools, colleges and universities across the country to transform the student journey in SPORT, SPIRIT and ACHIEVEMENT.

Are you looking to play an important role on a winning team? Are you looking for more than “just a job,” but a place where you can truly thrive and have your daily contributions make a real difference in someone’s life? At Varsity Brands we’re a growing company where you can lend your skills and talents in support of a greater mission. In return, you get to work with great people on challenging assignments that will accelerate your professional growth.

THE MOST TRUSTED NAME IN CELEBRATING STUDENT MILESTONES – HERFF JONES
Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' products include class rings and jewelry, caps and gowns, yearbooks, diplomas, frames, announcements and Greek accessories as well as motivation and recognition programs. Since 1920, our team has worked alongside students, faculty and staff on campuses nationwide to help build a stronger community and celebrate student milestones.

HERFF JONES, Account Specialist (Jewerly) – Warwick, RI
Shift: Monday through Friday from 8 am to 5 pm. Overtime required during peak season (Feb-June) which may include Saturdays.

This is a Regular Fulltime position with benefit eligibility including, medical, dental, vision, life, 401(k), paid time off, and additional voluntary benefits

YOUR OPPORTUNITY:
The Herff Jones Customer Service team is looking for a Account Specialist (Jewelry) to join our team in Warwick, RI.

HERE'S HOW YOU'LL MAKE AN IMPACT:
The Jewelry Account Specialist is an important part of the team who serves as the lead point of contact with Sales Partners and customers where applicable. With the support of the Jewelry Account Coordinator, the Account specialist works to manage the relationships with our Herff Jones sales partners and serve as an extension of their office. As the primary contact responsible for the account’s order success, Account Specialist ensures that any order inquiries or changes are addressed within defined service levels. Anticipating the needs and possible barriers to an order, the Account specialist should proactively connect with sales partners and customers directly. Primary communication methods in each of these areas will include phone support and email response.

CORE ACTIVITES:
Coordinate product design and setup specification between the Sales Partner, and the Production Team for Artwork, Tooling and Pricing
Be proactive in contacting sales partners and keeping them informed of account status
Communicate throughout the entire order cycle including readiness to order, status of order and confirmation of order details including follow-up on shipping and delivery information
Coordinating closely with the manufacturing leaders to determine how best to optimize scheduling
Manage to the team goal of processing orders from receipt to production in 14 calendar days
Accomplish the team goal FPY of 80% of work released to production
Work on root cause analysis with the team when KPI’s are not met
Support the company’s goal of 99% of time delivery by providing order entry support when needed
Maintain positive and professional communication and working relationship with Sales Partners and all internal team members. This includes being responsive and doing a quick turnaround on questions or concerns from the customers, sales partners, and internal stakeholders
Assist Customer Service Supervisor on special projects and assignments
Work with others to help balance workloads within the work group or from customer service supervisor as needed

WHAT YOU'LL BRING TO THE TABLE:
Bachelor’s or Associates degree preferred
Proven success to effectively communicate (listening, writing and verbal) across all levels of an organization resulting in the ability to meet product delivery deadlines
Previous success in an Account Management or Customer Service working with multiple accounts with strong problem solving and organization
Proven ability to communicate at a high level both through email and interpersonal communication with influence and balanced with care and kindness
Moderate to advanced skills with Microsoft Office (specifically Excel) and learning new systems/technology with understanding some work is processed manually
Demonstrated success managing multiple processes and tasks at a time with strong organizational and detail skill
A positive attitude with a focus on the learning the complete product cycle to better service the customer (schools and administrators) and sales partners

PHYSICAL REQUIREMENTS:
Daily activity includes but is not limited to reading, listening, lifting, carrying, sitting, grasping, reaching, keying
Use of a step ladder to retrieve customer files as needed
Being able to sit for long periods of time
Ability to look at a computer for extended periods of time

JOIN THE BEST TEAM ON THE FIELD IN SPORT, SPIRIT & ACHIEVEMENT
At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our three distinct brands – BSN SPORTS, Varsity Spirit and Herff Jones – and our network of 9,000+ employees and independent representatives, we are proud to partner with schools, colleges and universities across the country to transform the student journey in SPORT, SPIRIT and ACHIEVEMENT.

Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran’s status, age or disability.

Skills:
Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran’s status, age or disability.

Job Type: Full-time