Now Hiring - Petland, Inc. - Retail Sales Retail Sales Supervisor in Pittsburgh, PA

Full description of the position

General Description

As the Sales Floor Supervisor you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution. You will work directly with the store General Manager to achieve store/company goals. Finally, work to train and develop associates to execute sales building programs.

Primary Responsibilities:

• Managing Day to Day Store Operations- You will assist the General Manager in executing operational initiatives and ensuring profitability and efficiency in your store

• Customer Service & Sales – Directs Customer Service and sales activities in store; resolves customer issues and concerns. Models and holds the team accountable for outstanding customer service. Actively listens to customer issues to resolve problems.

• Team Development – Teaches, trains and coaches associates. Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues.

• Computer & Office Skills- Typing, scanning, and filing of all important documents and contracts. Updating spreadsheets and documents on both the google and Microsoft platforms.

• Financing- Executing and delivering finance contracts to customers.

Core Competencies:

To achieve success at Petland, a Sales Floor Supervisor possesses the following core competencies:

• Embraces a Growth Mindset: Proposes and initiates actions on new ideas that improve our product, stores, or practices. Will listen to ideas and suggestions and apply ideas when appropriate, championing new initiatives. Encourages others and themselves to stretch beyond current capabilities. Willing to be a catalyst for change by challenging the status quo and motivates others to make improvements. Uses the growth mindset by seeing change as an opportunity to learn and grow.

• Thinks Critically: Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals. Will gather the necessary information to fully understand the scope of the problem; applies critical thinking to develop options, identify assumptions and consider impacts. Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.

• Demonstrates Leadership: Creates an environment that fosters teamwork, recognizes others’ accomplishments and respects and values differences in the workplace. Requires high personal and team performance standards, leads by example, and motivates others to perform at a higher level. Able to give and is open to constructive performance feedback; holds self and others accountable for performance and actions. Creates a culture of development by coaching and teaching others. Aligns goals, processes, and culture to create momentum and champion a One Team approach.

• Takes Accountability: Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs. Is able to build relationships by showing consideration for the perspectives of others, listening first before drawing conclusions. Develops positive and inclusive relationships across the organization

• Drives Results: Demonstrates a sense of urgency to act decisively and quickly. Establishes aggressive goals and takes appropriate risks to achieve results. Shows confidence when challenged and will do the right thing even when it’s hard. Strives to achieve excellent results by creating a culture of continuous improvement.

We would love to hear from you if you have

• Prior equivalent work experience, preferably in retail/service industry

• A passion for client service and love working with people

• Excellent organizational, analytical, and leadership skills

• Experience as a hands-on leader who loves being on the sales floor to motivate, coach, and help teams succeed

• Strong communication skills, ability to multitask, and comfortability with computer/store systems

• Resilience and the ability to react to situations in-the-moment and stay aware of changing store priorities as they arise

• Flexible availability to work nights, weekends, and some holidays

• Ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk the sales floor for an entire shift.

• Adherence to Petland’s dress code and policies in the Petland Employee Handbook

Benefits:

• 401(k)

• Pension

• Health Insurance

• Dental insurance

• Vision Insurance

• Employee discount

• Paid time off

• Referral program

Schedule:

• Full Time

• Must be able to work retail hours including nights and weekends, with open availability.

Ability to commute/relocate:

• We have locations in both Robinson and Monroeville. Candidates must be willing to commute back and forth for training purposes, and if coverage is needed in the future.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift

Weekly day range:

• Weekend availability

Experience:

• Supervisor: 2 years (Required)

Work Location: One location