Now Hiring - Regency Pacific, Inc. - Home Care Inside Sales Coordinator in Raleigh, NC

At Golden Harmony, we believe in fostering independence in older adults, empowering them to remain active and to continue living where they’re most comfortable, at home.

Our care staff hold to the philosophy that senior care is not just a job, but a passion. The older adults in our community are not just our clients; they’re filled with wisdom and are our friends and mentors.

Summary:

The Internal Sales Coordinator will play a key role in educating potential clients on the services offered at Golden Harmony. Using a CRM they will manage inquiries and provide regular follow up with potential clients helping them to see the value of Golden Harmony services. They will play an important role in increasing billable hours and net revenue.

Responsibilities:

• Answer incoming calls to the office
• Actively listen to potential clients and family members and advise on what services would benefit them
• Impress the value of Golden Harmony services on potential clients and family members
• Increase referrals and new client admissions
• Communicate with referral sources and thank them for referrals
• Manage inquiry data base to ensure timely and personalized follow up
• Schedule consultations for care coordination team
• Follow up with active and inactive clients to request referrals and receive feedback on service delivery
• Document sales activities in a Customer Relationship Management (CRM) System, using good organizational skills, and maintain records that are up to date using an online calendar system
• Participate in weekly and quarterly sales meetings with the Executive Director to review sales metrics and establish key targets
• Prepare reports that track key metrics to present at weekly and quarterly sales meetings
• Meet or exceed billable hour targets on a weekly basis
• Conduct regular market research of competitors
• Perform other duties as assigned
• Maintain communication with management team, including feedback and support needed to execute the above responsibilities with a high level of quality

Education, Training and Experience

• Associates degree or higher preferred
• Two to three years’ experience of internal sale in homecare, senior living or advocacy for the elderly

Essential Duties and Responsibilities

• Use strong written and oral communication skills to promote services to potential clients
• Use good judgement in qualifying new leads and determine next steps in the sales process
• Considerable knowledge of Microsoft Office, specifically Word, Excel and Power Point; G-mail, Google Apps, etc.
• Must be able to use a variety of office equipment (i.e. computers, scanners, copiers, fax machine, phone system, etc.)
• Ability to use a CRM System
• Ability to adjust priorities and focuses with little notification
• Possess a valid driver’s license and the ability to use automotive equipment

About Golden Harmony Home Care

Treating others as you wish to be treated is more than just the golden rule; it’s a driving philosophy behind everything we do at Golden Harmony. We start by building a dedicated team that shares our philosophy and recognizes the importance of honoring older adults’ contributions.
As a locally owned and operated home care agency in the Triangle, we enable our clients to live a healthy and well-balanced life by delivering the finest personal and companion care in Raleigh, NC and the surrounding communities.
Each member of our care team collaborates with our clients and their loved ones to establish a meaningful connection. We provide customized care that leads to greater fulfillment and continued engagement in the local community.

Supplemental pay:

• Bonus pay

Job types: Full-time

Schedule:

• Monday to Friday

Education: Associate's degree

Work location: On-site