Now Hiring - Humana Inc. - Healthcare Account Manager in Pittsburgh, PA

Responsibilities

• Maintain strong business relationships with hospice clients.
• Execute Enclara Pharmacia Value proposition by exhibiting consistent pull-through of Brand strategy.
• As the face of Enclara Pharmacia, ensure that all stakeholders are aligned to the needs of the customer.
• Engage and utilize Clinical Managers to ensure utilization of the most appropriate medications for optimal patient care and cost control.
• Interact with multiple levels within the hospice organization. Ensure they attend and participate in reviews, etc.
• Establish and maintain Quarterly Business/Service Review scheduling and documentation. Will require travel for onsite visits.
• Maintain SalesForce account records; includes new addresses, contacts, interaction, meetings, etc., document all client interactions.
• Timely communication of hospice changes to the appropriate departments within Enclara Pharmacia (Billing, Operations, etc).
• Facilitate proper resolution of customer issues/challenges with other departments (Customer Service, Billing, Operations, Neighborhood Connections, etc).
• Facilitate/communicate documentation of a client service plan when needed.
• Engage Implementation team for new site implementations and post - go-live - training/implementations, if needed.

• Coordinate interface activities with Interface team, understand 8358 report and interface workflow.
• Engage the Sales team when opportunities are uncovered to add existing patients as a result of acquisitions, joint ventures, etc.
• Host or coordinate education sessions with clients. May include onsite sessions.
• Participate in targeted marketing activities and local state conferences as requested.
• Maintain current knowledge and compliance with industry regulatory requirements, policies and procedures.
• Ability to use SalesForce, ZixMail, WebEx, and Microsoft suite including Power Point and Excel.

Required Qualifications

• Must reside in one of the following states: Pennsylvania, Connecticut, Delaware, Florida, Georgia, Maryland, Massachusetts, New Jersey, New York, North Carolina, South Carolina or Vermont.
• Bachelor's degree
• 3 or more years of experience in sales, marketing, or related field
• This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits
• Knowledge of Microsoft Office Products to include: Word, Excel, and PowerPoint
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Prior experience in the health solutions or financial industries
• Knowledge of Microsoft Publisher

Additional Information

COVID 19 Vaccination:

Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field. Every associate and contractor who work inside a Humana facility or in the field, regardless of vaccination status, must complete a daily health screening questionnaire.

Interview Format:

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from [please apply online] with instructions to add the information into the application at Humana - s secure website.

Work-At-Home Requirements

WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense. A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required. Satellite and Wireless Internet service is NOT allowed for this role.

A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Scheduled Weekly Hours