Now Hiring - T-Mobile USA, Inc. - Telecommunications Account Manager, Enterprise - MA in Norton, MA

Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

Job Responsibilities:

• Create a business plan with Sr. Account Executive, Enterprise on a “land and expand” strategy to identify additional contacts and additional sales opportunities inside existing accounts.
• Identify customer needs and utilize solution-based selling techniques to upsell current accounts and drive incremental sales/revenue. Assist enterprise customers with account moves: adds, changes, deletes.
• Manage existing base of accounts with upgrades/device management, reporting, and billing support, and respond to client issues via email/voicemail. Partner with Sr. Account Executive, Enterprise to plan QBRs for existing clients; perform analyses and make recommendations to Sr. Account Executives, Enterprise. Provide training on TBC and I billing sites to enterprise customers. Participate in event planning with local Marketing teams.
• Partner with cross-functional teams and technical experts to determine in-building coverage, customize and write MCSA addendum and technical requirements and update TBC sites for clients.
• Stay abreast of ongoing market trends and general developments to close on assigned accounts.
• Continuously update knowledge of wireless products, services, industry trends, and the competitive dynamics of the marketplace. Participate in training opportunities on products and services and attend sales meetings. Regular focus on enhancing communication and presentation skill set.
• Fully utilize all sales force automation, funnel management, and prospecting tools. Manage sales funnel and generate reporting on sales activities and forecasting. Ensure all internal departments have fulfilled responsibilities to bring new national customers on-board
• Also responsible for other Duties/Projects as assigned by business management as needed.

Education:

• High School Diploma/GED (Required)

Work Experience:

• 3+ years of account management experience (Required)
• Less than 2 years Experience managing large accounts (500+ employees) (Preferred)
• 2-4 years Outside sales (Required)
• Less than 2 years of Wireless experience (Preferred)

Knowledge, Skills, and Abilities:

• Outside Sales (Required)
• Sales Prospecting (Required)
• Account Management (Required)
• Communication (Required)

Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States
• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 unless precluded from doing so by applicable law. The CDC currently defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! [please apply online]
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [please apply online] or calling 1-844-[please apply online]. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.