Now Hiring - Concordville Nissan & Subaru - Retail Sales Automotive Business Development Associate (BDC) in Glen Mills, PA

Full description of the position

Concordville Subaru is an energetic and friendly work place with an excellent compensation plan and opportunity for you to grow!

As a Service Business Development associate, you will handle inbound calls and respond to our internet inquires by expressing enthusiasm for our customers. Your objective is to facilitate the appointment process in a professional, friendly and informative manner.

No cold calling / telemarketing is involved. Inside sales and/or outbound follow-up experience is a plus.

Automotive background/experience is a preferred,

Successful candidates will be flexible, possess strong communication skills - both verbal and written, good organizational skills, and maintain outstanding attention to detail.

What we can offer you

• Excellent pay plan with easily attained bonus pay.
• Opportunities for advancement
• 401K with employer match
• Great environment
• Medical, dental, vision insurance
• Vacation/holiday pay – when eligible
• Paid Training
• Flexible work schedule - 5 Day Work Week

Responsibilities

• Properly handle inbound and outbound calls, texts and emails
• Develop proficiency with all features of the BDC CRM software by verifying all information entered into BDC software is consistent and accurate
• Document all customer interaction within our CRM software
• Consistently maintain daily, weekly, and monthly goals which correspond to the objectives of the dealer and your individual performance
• Ensure that all outbound calls such as (not limited to) No Show, Confirmations, Marketing follow up and Task list calls are made in a timely and effective manner
• Ensure that the appointments are set consistent with policy/evenly distributed and set for the appropriate date and times
• Perform other duties as assigned
• Maintain a professional code of conduct at all times

Qualifications

• Dealership experience is a plus, and strong customer service experience is our top priority
• Flexible work schedule (we're closed on Sunday)
• Positive and hardworking personality
• Excellent follow-up skills
• Strong computer skills
• Ability to work in a team setting

Concordville Subaru is an Equal Opportunity Employer

Concordville Motorcars is focused on creating an amazing work environment for our employees because we realize that they are our greatest asset! Over the years our employees have helped us become the proud recipients of a range of awards and exclusive benchmarks!

This opportunity has often been titled, BDC, Internet Sales, Internet Sales Manager, Business Development Coordinator, and BDC Sales within the Automotive Industry. If you have direct experience or in a call center, with inside sales, or a high volume customer focused environment - this will be an exciting growth opportunity for you.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No nights

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Glen Mills, PA 19342: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location