Now Hiring - Sales Support Specialist in Cumberland, ME

LGC Clinical Diagnostics team develops and manufactures a comprehensive portfolio of catalog and custom-developed diagnostic quality solutions and component materials for the extended life sciences industry. We partner with IVD assay developers, and pharmaceutical, CRO and academic institutions in commercialization activities across the entire diagnostic pipeline - from concept and early stage research, through expedited product development and onwards into routine clinical use. Laboratorians and diagnostic professionals across disciplines of clinical chemistry, immunochemistry, serology, molecular diagnostics and clinical genomics rely on LGC’s products to support accurate and reliable diagnostic results.

Our operating entities include Maine Standards Company, SeraCare Life Sciences, and Technopath Clinical Diagnostics, which are in vitro diagnostics (IVD) manufacturers of quality measurement tools (calibrators, controls, linearity, EQA/PT, biological materials) and the Native Antigen Company, which is a manufacturer and supplier of viral antigens. Our 400+ employees operate FDA-registered and ISO 13485-accredited facilities in Maine (USA), Massachusetts (USA), Maryland (USA), Tipperary (Ireland), and an ISO 9001-accredited facility in Oxford, UK.

Each day, our world-class staff, scientific expertise, operational efficiency and superior quality systems are ready to support the range of advanced technologies that collectively improve patient outcomes - from the widely adopted and established through to cutting-edge NGS and precision diagnostics.

Job Purpose

The Sales Support Specialist position will provide direct support for a cross functional Inside Sales Team.

Key Responsibilities

• Speak to Customers from multiple disciplines in a laboratory setting.
• Triage Customers to the appropriate Sales Account Manager and assist in lead generation.
• Quotes and literature requests for diverse product line.
• Assist Broader Commercial Sales team when necessary
• Receive all Technical Calls and Triage appropriately.
• CRM updates and maintenance.
• Capture new product inquiries.
• Other duties as assigned.

Knowledge, Experience and Technical Skills

• Highly effective oral and written communication skills
• 3 – 5 Years customer facing experience
• Understanding of Sales process and goals
• CRM Experience a plus
• Proficient in Microsoft Word and Excel
• Ability to multi-task and function independently in a fast paced environment

Education and/or Experience

• Associates Degree (Bachelor’s Degree Preferred)
• Five years of relevant work experience
• CRM Experience and Customer interfacing highly Preferred
• Proficient in Microsoft Office

Physical Demands

Primarily an office setting, though time in server rooms and in labs may be required

No requirement to work in extreme conditions.

Work Environment

The LGC work environment highly values customer retention, requires continuous professional improvement, meeting high standards of performance, teamwork and attention to detail.

The culture and environment promotes positive communication and respect.