Now Hiring - Sales BDC Representatives in Seekonk, MA

Grieco Automotive Group is looking for professional, positive, motivated BDC Representatives and Management.

If you are a self-motivated person with aspirations for success, enjoy working with the public, a BDC position may be for you.

We would prefer someone with experience in sales, retail, call center BDC or customer service experience ( however, we will train the right candidate ), maintain a positive attitude, and have a great work ethic.

We invite all top performing people to apply their skills to help our company continue to grow.Be part of the Grieco Automotive Group which is family owned and operated that is dedicated to 100% customer satisfaction. We can only achieve that goal by having dedicated employees like yourself that share the same vision. The group entered the automotive industry back in 1975 and grown by leaps and bounds in the last few years. There has never been a better time to join our group and help further our growth.

Responsibilities Include:

*Answer customers inbound calls a timely, friendly manner.

* Follow up on missed appointments.

*Follow up with internet leads via phone, text and email to secure an appointment.

*Contact customers prior to their appointment date to confirm appointment.

*Follow up on their visit to ensure they were satisfied and see if there is anything further we can do to earn their business.

*Ensure all Salespeople are following up on their leads

*Assist Sales Managers in solving all customer issues.

*Manage and coach BDC Representative on how to properly handle all incoming internet and phone inquiries

· Proactively pursue customer retention lists/programs

· Set appointments for customers to come into the dealership

· Listen and be attentive to customer needs and priorities in order to provide appropriate suggestions and guidance for the service of their vehicle

· Provide superior customer service and achieve the highest degree of customer satisfaction.

· Work in close partnership with management to provide appropriate information to the customer

· Hold employees in the BDC accountable for required daily work tasks and to follow processes provided

· Contribute to the overall success of the dealership by working with all customers, teams, and departments collaboratively and professionally with a positive, roll-up your sleeves attitude.

Qualifications:
Knowledge of the Automotive business

*Excellent oral, written and interpersonal skills.

*High school diploma or equivalent preferred.

*Ability to read and comprehend instructions and information.

* Professional personal appearance.

* Excellent communication skills with the ability to communicate solutions to others.

*eLeads, CDK/ADP experience a plus but not mandatory
· Must feel comfortable learning and using email and phone scripts

· Must have strong typing skills
* Must be reliable
· Must feel comfortable learning and using email and phone scripts

What we offer:

*Medical, Dental and Vision Plans

*Paid Holidays & PTO

*401(k) Retirement Plan

· No cold calling; 1000+ inquiries sent from customers per month

· Training always available

· Paid Vacation and holiday

Supplemental Pay

• Commission pay

Job Types: Full-time, Part-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay
• Commission pay

Experience:

• Automotive Industry: 1 year (Preferred)
• Call center: 1 year (Preferred)
• Sales: 1 year (Preferred)
• Customer service: 1 year (Required)

Work Location: One location