Now Hiring - InQuest Technologies Inc. - Information Technology Product Inside Sales & Customer Support Analyst in East Greenwich, RI

The Product Inside Sales & Customer Support Analyst will successfully manage inbound purchases, customer support, new-user onboarding, and training for [please apply online] Project Management software, Gantter.

Primary Duties and Responsibilities:

• Provide sales support to improve conversion from trial users to paying customers, including sales demos and written proposals.
• Provide direct purchasing and sales support to existing customers to upsell or promote new offerings.
• Create and conduct training for new prospects and/or existing customers.
• Provide online and telephone customer support with timely resolution of reported issues in Freshdesk (ticketing system).
• Educate customers on Gantter features and functionality.
• Escalate issues, situations, or problems to appropriate Product or Development departments.
• Reports directly to sales leadership, working closely with marketing and campaigns
• Set and meet sales goals and objectives set by leadership. Maintain accountability for all KPIs and activity associated with your activity expectations
• Execute a high volume of outbound prospecting calls, emails, and associated outreach
• Keep up-to-date with market trends and new industry and technology developments
• Manage activity goals in your assigned territory, accounts, and industries
• Conduct ongoing qualification, schedule meetings, events, and demos with key customer decision-makers
• Attend relevant industry trade shows and promptly follow up on leads from various sources
• Consistently maintain sales opportunity and customer status information in our (CRM) system.
• Provide accurate and timely weekly, monthly, and quarterly activity reports and updates
• Interface with other functional groups, project teams, and internal stakeholders to effectively resolve issues and remove barriers toward the goal of jointly achieving assigned quotas

Qualifications:

• Associate or Bachelor’s degree
• Knowledge of business and management principles.
• Some knowledge using CRM, and Google products (sheets, docs, google calendar)
• Customer service and product demo experience.
• Strong analytical and critical thinking skills.
• Strong communication and project management skills.
• Ability to work in a fast-paced, entrepreneurial, technical environment.
• Preferred experience selling SaaS products in the AEC Industry
• Experience as a project manager is a bonus, not a requirement.

The office location is on the border of East Greenwich, and Warwick.

This will be an office environment, once fully trained you will have the potential to work from home.